SOURCE: Spiceworks

Spiceworks

May 10, 2016 06:15 ET

Spiceworks Debuts Free Troubleshooting Application to Spot Connectivity Issues in Real Time

New Cloud-Based Application Helps IT Professionals Quickly Identify Connectivity Issues to Spend Less Time Troubleshooting and More Time on Strategic Projects

LONDON, UNITED KINGDOM--(Marketwired - May 10, 2016) - Spiceworks, the professional network for IT, today announced Connectivity Dashboard, a free cloud-based troubleshooting application to help IT professionals proactively identify, diagnose, and quickly resolve connectivity issues. The dashboard is designed to simplify how IT professionals get their jobs done by enabling them to spend less time troubleshooting and more time on strategic IT projects.

"Our research shows IT professionals spend approximately half their time troubleshooting technology issues with hardware, applications, and operating systems," said Tabrez Syed, Vice President of Products at Spiceworks. "With the Connectivity Dashboard, IT professionals can now use real-time information to diagnose and solve problems quickly and effectively across their network. The app helps IT professionals make a bigger impact on their organization by giving them an extremely coveted and often scarce resource in their world -- time."

Connectivity Dashboard helps IT pros identify issues in real time

IT professionals no longer have to wait for end users to notice a slowdown and report a connection problem before acting. The Connectivity Dashboard helps IT professionals proactively identify network connection issues in their IT environment as they happen. Issues such as unresponsive applications, lagging internet connectivity, and site slowdowns are displayed in a grid-like view alongside the workstations and departments being impacted. IT professionals can subsequently identify whether issues represent a widespread outage impacting many employees or an isolated case affecting a single user.

"I'm often troubleshooting connectivity issues several times a day, and when an issue impacts end user productivity, it has to take priority over other longer-term IT projects for our organization," said Hans Stoelting, IT manager at DAPESA. "The new Connectivity Dashboard helps me identify bottlenecks or failures in connectivity often before end users do, so I can quickly resolve the problem and get back to my day."

The Connectivity Dashboard is currently in beta and is available today. More information can be found at www.spiceworks.com/it-troubleshooting/.

About Spiceworks
Spiceworks is the professional network millions of IT professionals use to connect with one another and thousands of technology brands. The company simplifies how IT professionals discover, buy and manage an estimated $600 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Austin Ventures, Institutional Venture Partners (IVP), Goldman Sachs, Shasta Ventures and Tenaya Capital. For more information, visit http://www.spiceworks.com.

Follow Spiceworks on Twitter: http://twitter.com/spiceworks and connect with Spiceworks on Facebook: http://www.facebook.com/Spiceworks.

Spiceworks is a registered trademark of Spiceworks, Inc. All other names may be trademarks or registered trademarks of their respective owners.

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