SOURCE: Spiceworks


September 23, 2014 13:00 ET

Spiceworks Introduces Free Network Monitoring Solution and Hosted Edition of Help Desk

New Spiceworks Network Monitor and Cloud-Based Help Desk Help IT Professionals Tackle Whatever Comes Their Way

AUSTIN, TX--(Marketwired - Sep 23, 2014) - Today at SpiceWorld Austin, Spiceworks highlighted two new products to help IT professionals streamline how they manage their technology environment and support end users. First previewed at SpiceWorld London, the Spiceworks Network Monitor is a free, real-time monitoring dashboard that helps IT professionals address potential issues within their environment before they happen. Additionally, the company unveiled a hosted version of its Help Desk application for IT professionals looking to support end users without the management requirements of a traditional application.

"We continue to add new applications to the Spiceworks platform in a way that helps IT professionals everywhere do their jobs more effectively," said Scott Abel, co-founder and CEO of Spiceworks. "We'll continue to push the envelope with new Spiceworks and third-party applications that add value to IT professionals' days and enable them work more efficiently."

New applications help IT professionals tackle whatever comes their way 

The Spiceworks Network Monitor is a free, real-time network monitoring solution that can be installed and set up in as little as 10 minutes. The Windows-based application provides a graphical view of network utilization and server activity including disk and CPU usage, active processes and services, system memory and other environmental data. Real-time alerting for a variety of server and network conditions is also built-in, and IT professionals will be able to address potential issues through a remote desktop connection.

"As an IT department of one, there's no shortage of tasks I have to perform every day," said Eric Chapman, network and systems administrator at Radiation Monitoring Devices. "The Spiceworks Network Monitor helps me simplify my day by giving me a convenient, centralized place to monitor my servers in real time. Email alerts help me address any issues that may pop up while I focus on other, more valuable projects."

Hosted edition of Help Desk reduces mundane management tasks

Spiceworks' hosted Help Desk offering was built for IT professionals who need a help desk environment but prefer a solution that doesn't require existing or new hardware infrastructure or associated management tasks. The hosted edition will include the same great features current Spiceworks users rely on today to keep their technology environment and end-users productive and running in tip-top shape. Existing Spiceworks Help Desk users interested in migrating to the hosted edition will be able to seamlessly import their information.

"The ability to use Spiceworks' Help Desk through a hosted solution is a huge win for companies that don't have the time or resources to manage an on-premise application," said Kelly Schroeder, network and systems administrator at the Institute of Business & Medical Careers. "The hosted edition of Spiceworks' Help Desk application is just another way they're giving IT professionals like me the tools and community we need to do our jobs." 

The Spiceworks Network Monitor is currently in beta and will be available in Q4 2014 for free. IT professionals interested in joining the Network Monitor beta can learn more at

The hosted edition of Spiceworks' Help Desk offering is also in beta and is scheduled to be available in Q4 2014. Users interested in joining the beta program can learn more at At launch, the hosted edition will be available for $10 per month per IT professional.

About SpiceWorld
Spiceworks' SpiceWorld user conference draws attendees from businesses across the world. The event features break-out sessions, expert discussions, and topics voted on by the network of IT professionals in Spiceworks. Sessions include in-person talks with the company's founders and product developers, top technology vendors, and industry experts. SpiceWorld keynotes and general sessions can be viewed live at and conversations from the conference can be followed on Twitter at #SpiceWorldAustin.

About Spiceworks
Spiceworks is the professional network 6 million IT professionals use to connect with one another and over 3,000 technology brands. The company simplifies how IT professionals discover, buy and manage more than $600 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Austin Ventures, Institutional Venture Partners (IVP), Goldman Sachs, Shasta Ventures and Tenaya Capital. For more information visit

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