SOURCE: Talkdesk

May 31, 2016 09:00 ET

SpotHero Wins Talkdesk's 2016 Customer Partner of the Year Award

SpotHero Recognized by Talkdesk for Exceptional Customer Service

SAN FRANCISCO, CA--(Marketwired - May 31, 2016) - SpotHero announced today that it has won Talkdesk's 2016 Customer Partner of the Year Award. SpotHero was recognized for excellence in customer experience alongside other winners Ting, DoorDash, Tuft & Needle, and Rev at Talkdesk's first annual customer experience summit, Opentalk, on May 17th in San Francisco.

"SpotHero and all of Talkdesk's 2016 Customer Award winners are redefining the future of the customer experience by humanizing the way companies interact with their customers," said Talkdesk Founder and CEO Tiago Paiva. "We're honored to be a part of their continued growth and success."

The Customer Awards celebrate Talkdesk's most forward-thinking customers for their advanced and innovative use of Talkdesk's real-time communication platform. These companies represent the best in customer-centric thinking by leveraging Talkdesk to meet the needs of their customers and prospects.

"We're so excited to be named Talkdesk's partner of the year," said Leah Potkin, Head of Customer Care at SpotHero. "This honor is a tangible reflection of the close strategic partnership we have built with Talkdesk. As a customer-centric company, SpotHero relies on Talkdesk's technology to ensure easy, high-quality conversations between our customers and our customer care team."

The Partner of the Year Award goes to a company that strives to make relationships at every level, from customers to employees to partners. They go out of their way to proactively contribute to the evolution of our offering so that it can better serve not only their needs, but the needs of like-minded Talkdesk users.

SpotHero is an on-demand parking app helping drivers find parking and reserve a spot up to 50% off with convenient garages, lots and valets. SpotHero has shown commitment to aiding and working closely with the Talkdesk team time and again. They hosted a joint webinar and were featured in a case study for the Marketing Team. They have given discount codes to Talkdesk employees using their product, as well as attendees of Opentalk 2016. Most significantly, SpotHero has been an active beta user of many of our newest product releases, including Talkdesk Live and Customer Sentiment Score

About Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.

About SpotHero
SpotHero is an on-demand parking marketplace that enables drivers to reserve parking spots with convenient garages, lots and valets. It currently offers easy and affordable parking at more than 2,000 locations in cities across the country including New York, Chicago, San Francisco, Washington D.C., Boston, New Orleans, Baltimore and Denver. Founded in 2011, SpotHero is led by Mark Lawrence and Larry Kiss, and has raised $27 million in VC funding. Learn more at and find us in the Apple iTunes Store or Google Play.