SOURCE: SquareTrade


October 12, 2010 09:00 ET

SquareTrade Study: iPhone 4 Glass Breaks 82 Percent More Than 3GS

Data From More Than 20,000 iPhones Covered by SquareTrade Finds Overall Accident Rate of the iPhone 4 Is 68 Percent Higher Than Previous Model

SAN FRANCISCO, CA--(Marketwire - October 12, 2010) - SquareTrade, the largest independent warranty provider in the world, analyzed iPhone accidents for over 20,000 iPhone 4s covered by SquareTrade and found an 82 percent increase in reported broken screens compared to the iPhone 3GS.

Highlights of the study include:

  • iPhone 4 owners reported 82 percent more damaged screens in the first four months compared to iPhone 3GS owners
  • More than 25 percent of damage reported was to the glass on the back of the unit
  • The reported accident rate for the iPhone 4 was 68 percent higher than for the iPhone 3GS
  • An estimated 15.5 percent of iPhone 4 owners will have an accident within a year of buying their phone

The study looked at data from the first four months of the phone's availability and found Apple's decision to add a second glass screen on the back of the device appears to be causing more breakage and contributing to a higher overall the accident rate for the iPhone 4. While cracked and broken screens have always accounted for the vast majority of iPhone accidents, on the iPhone 4 screen damage is responsible for more than four-fifths of reported accidents during the last four months, slightly higher than the iPhone 3GS during the same time period. Of the breakage incidents, more than 25 percent have occurred to the glass on the back of the device.

Based on this data, the iPhone 4 appears to be more fragile than previous versions, as SquareTrade speculated in its June iPhone report.

The full study is available here:

About SquareTrade

Founded in 1999, SquareTrade offers warranties that make sense, with fair prices, no-pressure sales, and no-hassle service. It offers consumers an alternative to other overpriced and under-serviced warranties at a price point that is 40% less on average. The company boasts millions of customers who have consistently rated the warranty service 5-star reviews. SquareTrade was named one of PC Magazine's Top 100 Websites of 2010 and awarded BizRate's Circle of Excellence for 2010. SquareTrade is privately held and headquartered in San Francisco. For more information, go to