SOURCE: SR.Teleperformance

April 18, 2006 12:45 ET

SR.Teleperformance Expands Latin American Footprint by Launching Teleperformance Chile

PARIS -- (MARKET WIRE) -- April 18, 2006 -- SR.Teleperformance, a global leader in contact center management - a public company listed at Euronext, ticker symbol FR 0000051807 - announced today the start-up of its new Teleperformance Chile operation.

Teleperformance Chile begins operations in a state-of-the-art facility located in Santiago and will grow to an estimated 600 employees during the initial staffing phase. In addition to servicing the local market, the operation will offer comprehensive offshore contact center outsourcing services in both English and Spanish to support the US, Spain and other key markets. In fact, the initial implementation is associated with the expansion of a highly successful Teleperformance offshore program currently operating in Argentina.

Norberto Varas, CEO Teleperformance Argentina and Chile said: "We are very happy to officially launch Teleperformance Chile. Santiago has the right combination of infrastructure, culture and great people to make it attractive to both Teleperformance and our clients. Our goals are to make Chile a truly relevant offshore option and at the same time we intend to grow into a major local market player. We have used this formula successfully for many years throughout the world and I am confident it will succeed here."

Pablo Quezada, General Manager Teleperformance Chile stated: "Teleperformance opens up a great employment opportunity in our country for all levels of jobs. Due to Teleperformance professional expertise, quality certifications and processes, this also helps our country to be better positioned for regional industry growth based on improved standards. The government has really embraced our presence here and we are fully committed to work with the respective government entities to maximize our collective opportunities."

Daniel Julien, Chairman of the Supervisory Board of SR. Teleperformance commented: "Chile is an exciting addition to both our global and regional footprint. This expansion gives our clients in multiple markets additional offshoring alternatives and shows our confidence and commitment in growing our operations within Latin America to capture local market share as well."

About the SR.Teleperformance Group:

SR.Teleperformance (Euronext: FR 0000051807), the world's #2 provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2005, the SR.Teleperformance Group achieved EUR 1,196 million revenues (US$ 1,485 million - exchange rate: EUR 1 < > = US$1.24).

The Group operates 45,600 computerized workstations, with more than 60,000 employees (Full-Time Equivalents) across 267 contact centers (including 102 contact centers directly managed in clients' premises) in 40 countries, and conducts programs in more than 51 different languages on behalf of a diversified client base of major international companies.

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SR.Teleperformance Contacts: (

Michel PESCHARD, Corporate Secretary, Member of the Board

Nadine DAVESNE, Press Relations

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