SOURCE: SR.Teleperformance

November 22, 2005 15:00 ET

SR.Teleperformance press conference synthesis 11-23-2005

Paris -- (MARKET WIRE) -- November 22, 2005 -- 2005 Objectives revised upwards

Revenues increased by +23%

Net Income, Group share(*) increased by +36%

2006 Outlook (based on the current scope of consolidation)

+8% Increase in Revenues

+10% Increase in Net Income, Group share(*)

(*) before profit from discontinued operations

Year 2005: OBJECTIVES REVISED UPWARDS

Considering the 3rd Quarter results, as well as the business forecasts for the 4th Quarter, we can reasonably revise the previous objectives announced on September 26th 2005 upwards.

The updated objectives highlight the following:

- In terms of business

A double-figure growth rate for revenues, which should amount to E 1,174 million, an increase of +23.2% based on published data, and of +12.1% excluding foreign exchange and scope of consolidation effects.

+-------------------------+--------------------+------+---------+
|Growth                   |Based on published  |      |         |
|                         |data                |      |         |
+-------------------------+--------------------+------+---------+
|                         |(E 1 = USD 1.25)    |      |         |
+-------------------------+--------------------+------+---------+
|(in Millions of Euros)   |2005                | 2004 |Increase |
+-------------------------+--------------------+------+---------+
|                         |                    |      |         |
+-------------------------+--------------------+------+---------+
|Contact Centers          |1,160               |921.4 |  +25.9% |
+-------------------------+--------------------+------+---------+
|Marketing Services &     |14                  | 31.5 |  -55.5% |
|Healthcare               |                    |      |         |
+-------------------------+--------------------+------+---------+
|Total                    |1,174               |952.9 |  +23.2% |
+-------------------------+--------------------+------+---------+

+-----------------+--------+---------+
| Organic Growth  |        |         |
|                 |        |         |
+-----------------+--------+---------+
|(E 1= USD 1,242) |        |         |
+-----------------+--------+---------+
|            2005 |   2004 |Increase |
+-----------------+--------+---------+
|       Pro forma |        |         |
+-----------------+--------+---------+
|         1,141.5 |1,015.0 |  +12.5% |
+-----------------+--------+---------+
|            14.0 |   15.5 |   -9.7% |
|                 |        |         |
+-----------------+--------+---------+
|         1,155.5 |1,030.5 |  +12.1% |
+-----------------+--------+---------+
- In terms of profitability

- 36% increase in Net Income, Group share, before profit from discontinued operations, representing E 56 million;

- Improved operating margin, representing nearly 9% of the annual revenues.

+-------------------------+----------+----------+---------+
|Global (in Millions of   |Year 2005 |Year 2004 |Increase |
|Euros)                   |          |          |         |
+-------------------------+----------+----------+---------+
|Income from operations   |      104 |       77 |    +35% |
+-------------------------+----------+----------+---------+
|Margin Rate              |     8.9% |    8,1 % |         |
+-------------------------+----------+----------+---------+
|Net Income, Group share, |       56 |     41.1 |    +36% |
|before profit from       |          |          |         |
|discontinued operations  |          |          |         |
+-------------------------+----------+----------+---------+
Considering the profit from the discontinued operations sold in the Marketing Services Division in 2005 for E 1 million (net capital gains from the disposal of Design Board in June 2005), the net income, Group share, should amount to E 57 million.

- In terms of financial structure

End of 2005, the net indebtedness should be close to E 135 million.

It is nevertheless essential to underline that the Group's financial structure was affected by the

1st application of the IAS 32/39 in the 2005 opening balance sheet. Excluding the impact of the

IAS 32/39 amounting to E 31 Million, the net indebtedness would reach E 104 Million, versus E 134.4 million as of December 31st 2004.

+-------------------------+-------+
|Net Financial            |+134.4 |
|Indebtedness as of       |       |
|January 1st 2005         |       |
+-------------------------+-------+
|Impact of the IAS 32/39  | +31.0 |
+-------------------------+-------+
|After adjustment of the  |+165.4 |
|Net Financial            |       |
|Indebtedness as of       |       |
|January 1st 2005         |       |
+-------------------------+-------+
|Free Cash Flow           | -38.0 |
+-------------------------+-------+
|Acquisition / sale of    |  +2.0 |
|investments in affiliates|       |
|(net)                    |       |
+-------------------------+-------+
|Net Impact from the scope|  +1.9 |
|of consolidation effects |       |
+-------------------------+-------+
|Dividends Paid           |  +6.0 |
+-------------------------+-------+
|Other                    |  -2.3 |
+-------------------------+-------+
|Total variation          | -30.4 |
+-------------------------+-------+
|Net Financial            | 135.0 |
|Indebtedness as of       |       |
|December 31st 2005       |       |
+-------------------------+-------+
With growth and profitability rates greatly exceeding the market average, the SR.Teleperformance Group consolidated its world's #2 position in 2005.

OBJECTIVES & STRATEGY FOR 2006

(based on E 1 = USD 1.25)

Considering the current scope of consolidation, the SR.Teleperformance Group defined the following objectives for 2006:

- E 1,265 million revenues, an increase of 8%,

- E 114 million income from operations, an increase of 10%,

- Net income, Group share, before profit from discontinued operations, exceeding

E 61 million, an increase of +10%.

In 2006, the SR.Teleperformance Group will focus its strategy on the "Growth along with Profitability" concept.

The Group will place special emphasis on internal growth and start-up development in several areas, such as:

- Technical Assistance (Europe + LATAM)

- Debt Collection (Europe)

- Automated Solutions (Europe)

- Geographical Expansion (China + Japan).

External growth transactions should also be completed in Europe and in the NAFTA region for Customer Service, Technical Assistance and Debt Collection.

In terms of profitability, the SR.Teleperformance Group's objective is to carry on improving its operating margin (superior to 9%) by streamlining its operating structures as follows with:

- the development of offshore and nearshore solutions

- the consolidation of TP USA/CallTech/TP Interactive

- the implementation of a unique strategy for the LATAM region.

The objective of SR.Teleperformance is to become the World Leader in its sector in the

medium-term by focusing on its core business, developing all Customer Relationship Management aspects and expanding its geographical network.

Information reported to the Company:

The Group was informed that, in order to meet personal financial commitments, Jacques Berrebi, Olivier Douce and Daniel Julien, the very first shareholders in SR.Teleperformance, who are also members of the Group's management team, have decided to sell part of their interest in the capital of SR.Teleperformance. Nevertheless, they indicated they intended to keep holding the major part of their current interest, which still represents a significant amount of their respective personal property. Naturally, these top managers will carry on working for the successful development of the Group, as they have for many years.

About the SR.Teleperformance Group:

SR.Teleperformance (Euronext: FR 0000051807), the world's #2 provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2004, the SR.Teleperformance Group achieved US$ 1.239 billion revenues (E 953 Million, exchange rate of E1 = US$1.3).

The Group operates nearly 44,000 computerized workstations, with more than 50,000 employees (Full-Time Equivalents) across 255 contact centers (including 98 contact centers directly managed in clients' premises) in 38 countries, and conducts programs in more than 40 different languages on behalf of a diversified client base of major international companies.

For more information, please visit: www.srteleperformance.com

SR.Teleperformance Contacts: (info@srteleperformance.com)

Michel PESCHARD,

Corporate Secretary, Member of the Board

+33-1.55.76.40.80

Nadine DAVESNE,

Press Relations

+33-1.46.67.63.44

+33-6.07.15.05.43

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