SOURCE: Mattersight Corporation

Mattersight Corporation

March 15, 2016 09:15 ET

Stevie® Awards Select Mattersight as the Number One Technology Partner of the Year for Sales or Customer Service Solutions

Mattersight Receives Highest Distinction in Sales or Customer Service Solutions Technology Partner of the Year Category in the 2016 Stevie Awards for Sales & Customer Service

CHICAGO, IL--(Marketwired - Mar 15, 2016) - On March 4, Mattersight Corporation (NASDAQ: MATR), the leading provider of personality-based software applications, was presented with a Gold Stevie® Award -- the highest possible honor -- in the Sales or Customer Service Solutions Technology Partner of the Year category in the tenth annual Stevie Awards for Sales & Customer Service. 

Mattersight® Predictive Behavioral Routing identifies an individual caller's personality type through analysis of customer history and a variety of behavioral data, then instantly pairs that caller with the available call center agent with whom they're most likely to have a positive personality connection. For Mattersight's customers, these personality connections drive an immediate 10 to 30 percent improvement in key metrics, including customer satisfaction, sales and operating leverage.

"We are thrilled to receive the Gold medal from the Stevie Awards, as they have such a strong reputation for recognizing the leaders in their respective industries," said Mattersight CEO Kelly Conway. "I congratulate the other award winners and nominees, particularly the other incredible organizations within our category, for their achievements as well. They all represent some of the most innovative organizations in the business."

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.

"Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service and sales play in business success," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner's accomplishments and we congratulate all of the winners on their commitment to excellence and innovation."

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales

About Mattersight
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's stack of patented SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology and Telco industries rely on Mattersight to drive customer retention, employee engagement and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors of the 10th annual Stevie Awards for Sales & Customer Service include ValueSelling Associates

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