DENVER, CO--(Marketwire - Dec 10, 2012) - A diamond engagement ring stolen from a horse drawn carriage in Denver, Colo. has been replaced for free by Shane Co., the retail jeweler where the stolen ring was originally purchased. Katey Graffman of Aurora, Colo. was notified in a surprise phone call on December 6 from Shane Co.'s founder, Tom Shane, that the company would replace her ring.
Shane presented the new ring to Graffman and her fiancé, Jason Simons, on December 7 at Shane Co.'s store in Greenwood Village, Colo. The presentation was covered by Denver's NBC-TV affiliate KUSA, which reported the theft during a December 4 newscast. [See 9News' coverage of the ring presentation here: http://www.9news.com/rss/story.aspx?storyid=303781]
The engagement ring was inside Graffman's purse when the purse was snatched from the carriage she was driving in Denver's Lodo district on December 1.
"Our policy is that we won't profit from a customer's loss," Shane said. "In cases of theft, we usually offer to replace the item at a significant discount. However, I was touched by Katey's story, and given the unique situation, and in the spirit of the holiday season, we wanted to make things right for Katey and Jason."
About getting her new ring, Graffman said: "It's wonderful. I never thought I'd have that ring back on my finger again. I couldn't sleep. My finger felt naked."
Simons expressed gratitude at having the ring replaced. "It's really awesome that a company is that generous and willing to help out someone who, through no fault of their own, had their stuff stolen," Simons said.
"Shane Co. is in the business of making getting engaged one of the most joyous and memorable experiences of our customers' lives," Shane said. "We are delighted to give this story a happy conclusion. We wish Katey and Jason all the happiness in the world."
About Shane Co.
Shane Co. is the largest privately-held jeweler in the United States. The Denver, Colo.-based company is a direct importer of diamonds, rubies, sapphires and pearls, and operates 20 stores in 13 states, as well as an online store at www.ShaneCo.com. Shane Co. is recognized in the industry as a price leader offering the finest array of customer benefits, including a free lifetime warranty and a 60-day money-back guarantee.
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