SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

March 11, 2015 16:58 ET

Streamlining Online Clothing Returns: ReadyReturns 5 Now Offered With 30-Day Complimentary Trial

SCOTTSDALE, AZ--(Marketwired - March 11, 2015) - TrueShip's (http://www.trueship.com) ReadyReturns is now being offered with a complimentary 30-day trial, so that new users can test drive this online clothing returns software solution.

Emerging studies on the rate of online clothing returns show that ecommerce apparel retailers suffer from the highest rate of product return in the industry. While the average ecommerce store will experience about a 33% rate of return, apparel has a rate of about 35%.

Contrary to popular belief, the real reasons why consumers make more clothing returns online from e-retailers is because of a mistake made by the merchant; not the consumer. In about 65% of all instances, the return is due to: apparel not fitting; apparel appearing differently than advertised; wrong apparel being shipped to the consumer; damaged item being received.

In addition, studies have also found that consumers overwhelmingly want a simpler solution for making apparel returns online. One study, which was conducted by Forrester on behalf of UPS, found that 80% of consumers want returns to be hassle-free and offered with free return shipping; and that 81% of consumers were loyalists to e-retailers that offered this solution.

A commonly overlooked aspect of returns is the return policy itself. But it does matter greatly. This is because newer studies have found that 61% of consumers will review the e-retailer returns policy and use that information as part of their decision making process at the time of purchase.

ReadyReturns is a powerful apparel returns management solution that is designed to help e-retailers manage their existing returns and utilize predictive tools to reduce the rate of prospective future returns.

A plug-and-play solution, ReadyReturns can drop into almost any website without any coding, with set-up taking a matter of minutes. Once the solution is in place, customers can simply revisit the website where they made the purchase to quickly and easily process their return by filling out a short form. Once the return has been initiated, ReadyReturns emails the consumer a shipping label.

Once the return has been shipped back to the e-retailer, ReadyReturns tracks its progress, delivering detailed reports that include the tracking number, ship status, package contents and more.

E-retailers can utilize these reports to make key changes to their return policy and product descriptions to help better manage returns and reduce the rate of them. For example, if a certain shirt size is commonly returned more than another due to sizing discrepancies, ReadyReturns can help the e-retailer know what their most common returns are. This can result in a simple update to the product description, letting shoppers know that this item is undersized and that one size larger will fit more snugly.

E-retailers set the rules with ReadyReturns. This includes determining any return shipping fees, processing and restocking fees and even time from date of purchase that a product can be returned. ReadyReturns lets e-retailers securely process any associated product return fees with Google Wallet and Stripe integration.

ReadyReturns offers direct Shopify and Volusion integration, and can integrate into almost any other ecommerce store in just a few simple steps.

"We designed ReadyReturns to be a customer-facing online clothing returns solution," said Daniel Koernke, President of Sales at TrueShip. "ReadyReturns can be set-up in just minutes. It streamlines the returns process for you and for your customers, letting you set the rules of returns with predictive tools that can help you reduce the rate of returns, too."

ReadyReturns 5 is now available for a complimentary 30-day trial.

Learn more about ReadyReturns 5 by visiting: http://www.trueship.com/online-clothing-returns.

Contact TrueShip directly at: (877) 818-7447.

About TrueShip

TrueShip is the original architect of multi-carrier (FedEx, UPS and USPS) ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

About ReadyReturns

ReadyReturns is a customer-facing, self-service online product returns software solution. It integrates into virtually website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

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