June 29, 2006 15:42 ET

StubHub Announces Launch of FanProtect™ Guarantee

Industry Leader Again Raises the Bar for Fan Service and Innovation

SAN FRANCISCO, CA -- (MARKET WIRE) -- June 29, 2006 -- StubHub, the fan's ticket marketplace, today announced the launch of its FanProtect™ Guarantee, reaffirming its commitment and value to live event ticket buyers and sellers. While StubHub previously guaranteed buyer transactions through its popular website, the new FanProtect™ Guarantee will greatly expand those offerings to now include seller interests as well, protecting both parties involved in the ticket transaction. With the FanProtect™ commitment StubHub now:

Guarantees Sellers*:

--  Will never be contacted directly by a buyer or prospective buyer.
--  Will receive prompt payment from StubHub for all ticket orders that
    you confirm and fulfill.
--  Can adjust ticket prices to reflect marketplace value at any time.
Guarantees Buyers*:
--  Will get tickets in time for their event.
--  Tickets will be authentic and valid for entry.
--  Will receive tickets that are comparable or better than the tickets
    ordered, or your money back.
--  Will be refunded in full if an event is cancelled and not rescheduled.
*See for more details

"The FanProtect™ Guarantee represents the latest advancement in StubHub's ongoing mission to provide the previously underserved fan convenient access and choice to the live events they want to see," said Jeff Fluhr, founder and CEO of StubHub. "Our passion for serving those fans continues to drive innovation that is unparalleled in the industry and the expansion of our guarantee underscores that commitment."

The StubHub open marketplace offers the range of choice of general auction sites or online community boards, but adds important consumer protections, such as seven-day toll-free customer service, a proprietary fulfillment process, secure payment clearance and the expanded FanProtect™ Guarantee. Fans no longer have to settle for the severe limitations of secure but closed marketplaces offering broker-only inventory, limited events, invitation-only sellers or other fan-unfriendly requirements such as the inability to price tickets below their original face value.

StubHub reinvented the ticket aftermarket in 2000 and continues to lead the industry in innovation. The FanProtect™ Guarantee is the latest in a series of "industry firsts" for StubHub that include:

1. Creation of the first open marketplace for fans dedicated to tickets (, 2000)

2. Launch of the first and only system entirely automating the process by which individual sellers ship tickets to buyers and are paid, the patent-pending FanNetwork(SM) (2000)

3. Signing the first professional sports team/NHL partnership (Phoenix Coyotes, 2001)

4. Signing the first media distribution partnership (ANG Newspapers, 2001)

5. Signing the first MLB team partnership (Seattle Mariners, 2001)

6. Signing the first NBA team partnership (LA Clippers, 2001)

7. Conducting the first VIP charity auction for a performing artist (Alanis Morissette, proceeds to Equality Now; and Britney Spears, proceeds to the Britney Spears Foundation, 2002)

8. Inking the first NFL team partnership (New York Jets, 2002)

9. Establishing the first NCAA athletic program partnership (Stanford, 2002)

10. Conducting the first national VIP charity auctions for:

--  Industry awards events (American Music Awards, proceeds to the Neil
    Bogart Memorial Fund, 2003)
--  Nationwide comedy tours (Ellen DeGeneres, proceeds to the World
    Wildlife Foundation and Greenpeace, 2003)
--  Movie premieres (Warner Bros. "The In-Laws," proceeds to the
    Environmental Media Association, 2003)
--  Athlete's charity (The Grand Slam for Children, proceeds to the Andre
    Agassi Charitable Foundation, 2003)
--  TV show tapings (CBS, ABC, & Paramount, proceeds to the Museum of
    Television & Radio, 2003)
11. Establishing of the first buyer guarantee, ensuring fans would get comparable authentic tickets on time, or be issued a complete refund (2003)

12. Launching the first system (patent-pending) that allows for the direction of a seller's proceeds to benefit charities and universities (National Association for Autism Research, Rock the Vote, Stanford, 2004)

13. Holding the first fair market value auction (every seat bid starting at $1) for an entire concert performance (INXS @ Santa Barbara, 2006)

About StubHub

StubHub is the fan's ticket marketplace, enabling customers to buy and sell tickets at fair market value to a vast selection of sporting, concert, theater and other live entertainment events, even those that are "sold out." Company partners include sports teams in the NFL, NBA, NHL, leading NCAA athletic programs and media companies including AOL. StubHub is headquartered in San Francisco. For more information on StubHub, visit

Contact Information

  • Contact:
    Sean Pate
    Public Relations Director
    Email Contact