SOURCE: Aberdeen Group

Aberdeen Group

December 09, 2010 11:00 ET

Study Objectively Builds Business Case for Recruitment Process Outsourcing

Frequent Assessment of Vendor Performance and Solicitation of Feedback Emerge as Differentiators

BOSTON, MA--(Marketwire - December 9, 2010) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS) has just published a new study exploring whether recruitment process outsourcing is a viable alternative to in-house recruitment, as well as the capabilities and enablers that allow organizations to get better results from their provider relationship. The report, Outsourcing Recruitment is Not Evil: RPO Builds Its Business Case on Flexibility, Scalability, and Outcomes, found that companies using Recruitment Process Outsourcing (RPO) achieved results that were easily on par with, if not better than, all other companies. More importantly, however, the most successful companies adopting RPO were able to improve client satisfaction by 22% annually, as well as hiring manager satisfaction by 21% and time to fill by 21%. These results were significantly better than those observed among the majority of companies surveyed.

While RPO clearly isn't for every organization, the report found that, among those pursuing such partnerships, 77% indicated that they would recommend it to peers. Those that performed the best worked with their provider by establishing accountability and clear measures of success, evaluating performance, and ensuring access to hiring managers and other interested parties within the company. According to Jayson Saba, Research Analyst and author of the report, "In order for an outsourcing relationship to achieve top results, the provider must become a close partner to the organization. Every company has different talent needs and different internal cultures, and the better the RPO provider is able to understand those intricacies the better they will be able to serve the client. This means putting channels of communication in place between the hiring managers, internal HR, and the vendor organization, as well as maintaining transparency into ongoing performance."

Aberdeen's report provides more detail into the specific challenges that would lead an organization to consider RPO as an option, as well as additional ways in which these relationships are managed successfully. Complimentary access to this report is available for a limited time due in part by the following underwriters: Advantage Resourcing, Pinstripe, Inc., and The Right Thing. To obtain a complimentary copy of the report, visit , or compare your organization against the top performers with Aberdeen's free online assessment tool at

Visit for additional access to complimentary Human Capital Management Research.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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