SOURCE: Varolii


November 10, 2010 09:30 ET

Study Reveals Top Retail Banking Communication Strategies -- A Varolii Webinar

SEATTLE, WA--(Marketwire - November 10, 2010) - Communications challenges plague the retail banking industry even though less expensive and more effective communication methods are emerging. Although leveraging tools such as mobile phones and social media have shown potential to generate significant results, the majority of banks continue to use outdated technologies to reach customers, and it's hindering their relationships.

In this complimentary Webinar, Chris Carlisle, banking solutions director at Varolii Corporation, will share findings from a recent survey by American Banker and Varolii that highlight the importance of a mobile strategy and some of the biggest challenges the retail banking industry is facing today. The session will also share insight into how top retail banks throughout the country are communicating with their customers.

WHEN: Tuesday, Nov. 16, 2:00 - 2:20 p.m. ET / 11:00 - 11:20 a.m. PT

WHAT: A complimentary Webinar highlighting key findings from the 2010 Retail Banking Study, with a focus on customer communication trends. The Webinar will help attendees discover:

  • The three biggest challenges retail banks currently face
  • The top three communication methods in use
  • The role of mobile communications in customer service
  • Why banks are analyzing customer preferences

WHO: Chris Carlisle, banking solutions director at Varolii, has 13 years experience in retail banking and mortgage, automation, call center platforms and default management technologies. Prior to joining Varolii, Chris managed collections call centers and default operations departments at Capstead Mortgage and GMAC Mortgage. He graduated from the University of North Texas with a degree in finance. 


Contact Information

  • Media Contact:
    Robin Rees
    Varolii Corporation
    Email Contact

    Jessica Kendall
    Edelman PR for Varolii
    Email Contact