SOURCE: TriTech Software Systems

June 11, 2014 09:30 ET

The Successful Implementation of TriTech 911 Advances the Hamilton County 9-1-1 Emergency Communications District to the Forefront of NG9-1-1

SAN DIEGO, CA--(Marketwired - Jun 11, 2014) - TriTech Software Systems proudly announces the successful implementation of its 9-1-1 call handling solution at the Hamilton County 9-1-1 Emergency Communications District in Chattanooga, Tennessee. Hamilton County 9-1-1, the primary public safety answering point (PSAP) for one of the largest, most innovative counties in Tennessee, partnered with TriTech Software Systems for a Next Generation 9-1-1 (NG9-1-1) call handling solution. The management team at Hamilton County 9-1-1 attributes the seamless transition of TriTech 911 to the system's ease of use, the highly effective implementation and training team, and the quick resolution of issues by TriTech's Customer Service organization.

Key Facts:

  • With the primary goal of implementing an NG9-1-1 proven system, Hamilton County 9-1-1 selected TriTech's 9-1-1 call handling solution after a thorough and competitive procurement process. Hamilton County Telecommunicators overwhelmingly favored TriTech 911 for its ease of use which also made for quicker and smoother user adoption. TriTech 911 enables the end users to have easy access to key reference numbers and additional information to expedite and process inbound 9-1-1 calls quickly.
  • TriTech's implementation team worked diligently to deliver TriTech 911 on time and within budget. The team members worked in sync to ensure that Hamilton County's technical staff had the requisite knowledge and ability to support their new NG9-1-1 solution.
  • With established connectivity to statewide Emergency Services Internet Protocol Networks (ESInets) and call delivery using Session Internet Protocol (SIP), TriTech 911 supports connectivity to both traditional CAMA trunks and Next Generation ESInets. Agencies utilizing TriTech 911 benefit from the flexibility of multiple deployment options, single-site non-Automatic Call Distribution (ACD) to multisite ACD, designed to meet an array of operational and budget requirements. As part of TriTech's Inform public safety suite, implementation of TriTech 911 is the first step towards a unified call management solution. TriTech provides a Next Generation PSAP solution combining the functions of 911 with CAD for a more efficient workflow.
  • The Hamilton County 9-1-1 Emergency Communications District employs more than 130 Telecommunicators who answer an average of 2,000 to 2,500 calls for service each day from residents and visitors across Hamilton County, Tennessee.

Supporting Quotes:

John Stuermer, Executive Director for Hamilton County 911 Emergency Communications District
"To ensure that its Emergency Communications Districts are prepared for the transition to NG9-1-1, the state of Tennessee has developed the NetTN, a statewide IP-based network. With the NetTN network and TriTech solution in place, Hamilton County is well positioned and ready to accept NG911 services as the protocols for delivery are developed."

Seth Graham, Director of Technical Services for Hamilton County 911 Emergency Communications District
"Throughout the deployment process, and now that we are operational on the TriTech 911 solution, it is truly a partnership with TriTech. We received plenty of support on the different components, and any issues that arose have been quickly addressed. We feel confident in our new 9-1-1 solution and the TriTech team that supports it." 

Jeff Carney, Director of Operations for Hamilton County 911 Emergency Communications District
"When transitioning to a new system, especially 9-1-1, it is of critical importance that the end users are proficient on the new software. TriTech 911 is very user friendly and the users have been very positive about their experience. The TriTech team was very effective making our users comfortable on the new system. The quality of the training we received was evident in the seamless transition to the new system."

Darrin Reilly, Chief Operating Officer for TriTech Software Systems
"The implementation of TriTech 911 at Hamilton County marks a significant milestone for TriTech. Given the size and scope of the Hamilton County 9-1-1 project and the importance of providing them with an NG9-1-1 call handling solution, the success of this project was a direct result of productive efforts between Hamilton County, TriTech, and technology partners. This project extends our longstanding relationship with Hamilton County given their use of our Record Management System (RMS) and Field Based Reporting (FBR) solutions. NG9-1-1 will support the use of multimedia and unified communications for public safety agencies throughout the United States. With TriTech's CAD+911 solution, we continue to lead the market with the full realization of unified communications to improve the workflow of the PSAP."

Supporting Resources:
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About TriTech Software Systems

TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency -- PSAP, Law, Fire, or EMS.

TriTech Software Systems' sole focus is public safety software. The company's experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company -- TriTech Software Systems.

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