SOURCE: SumTotal Systems

January 28, 2008 08:08 ET

SumTotal Recognized for Excellence in Talent Management and Development Initiatives

MOUNTAIN VIEW, CA--(Marketwire - January 28, 2008) - SumTotal® Systems, Inc. (NASDAQ: SUMT), a global provider of talent and learning management solutions, today announced that the company was selected from dozens of companies worldwide as a 2007 Learning Leader by Bersin & Associates, a research and advisory firm. This award, in the category of "Initiative Excellence," was awarded on the basis of the company's two internal talent management and development programs, TotalImmersion and Total Satisfaction. Based on detailed criteria compiled over years of research, the Learning Leaders Program recognizes organizations which have developed and implemented effective and efficient approaches to employee learning and development resulting in significant business improvement.

The two programs, for new and existing employees, showed dramatic business results, including reduced time to competency for new technical and service employees, improved employee retention, and increased customer satisfaction. Knowing that customer satisfaction can drive business results, the SumTotal team developed TotalImmersion, an immersion into product and company culture for new hires, and Total Satisfaction, a program for existing employees to develop the competencies and culture for enhanced customer satisfaction, while operating in a global, mostly virtual organization.

"Although we are a leader in learning and talent management solutions, we focused on discovering what competencies were driving employee engagement and customer satisfaction," says project leader Dawn Cassidy, senior director of Talent Management and TotalUniversity. "Next, we implemented the processes to solve the business problems. Once the framework was built, we used technology as the enabler."

"I applaud Dawn and her team's efforts," says Don Fowler, chief executive officer. "Dawn achieved what many of our customers aspire to do -- take a critical business issue and look at improving employee performance and talent development programs in order to impact the business with significant, measurable results. We have been recognized externally as a customer satisfaction leader, in part to the processes and programs that Dawn has put into place."

"We're pleased to recognize SumTotal as a 2007 Learning Leader," says Josh Bersin, President, Bersin & Associates. "This organization really 'walks the walk' when it comes to talent management -- it designed and implemented a development initiative for its own employees that greatly improved customer service and -- at the same time -- had a high positive impact on the competency and retention of customer-facing employees."

More details about the winning organizations and activities can be found at Dawn Cassidy will present a webcast discussion on how her team assessed the needs, built a business case for the executives and moved the company forward into these initiatives. More details and registration information for the web seminar, on February 21st, can be found at: A video clip from Dawn Cassidy on her team's achievement can be found at

About Bersin & Associates

Bersin & Associates is the only research and advisory services firm focused solely on research in enterprise learning and talent management. Bersin & Associates' WhatWorks® research and research-based services are designed to deliver actionable direction and to help improve operational effectiveness and business impact.

Bersin & Associates research members gain access to a comprehensive library of best practices, case studies, benchmarks, and in-depth market analyses designed to guide professionals in making fast and confident decisions. Research areas include planning and strategy, learning programs and delivery, talent management, technology and infrastructure, and measurement and analytics. Member benefits include in-depth advisory services, access to proprietary webcasts, on-site analyst visits, and strategic workshops. For more information, go to or call 561 455 0622.

About SumTotal Systems, Inc.

SumTotal Systems, Inc. (NASDAQ: SUMT) is a global provider of talent and learning management solutions. SumTotal deploys mission-critical solutions designed to align goals, develop skills, assess performance, plan for succession and set compensation. SumTotal's solutions aim to accelerate performance and profits for more than 1,500 companies and governments of all sizes, including six of the world's 10 biggest pharmaceutical makers, six of the 10 largest automotive companies in the world, four of the five branches of the U.S. Armed Forces, three of the world's top five airlines, five of the six largest U.S. commercial banks and two of the world's top five specialty retailers. Mountain View, Calif.-based SumTotal has offices across Asia, Australia, Europe and North America. For more information about SumTotal's products and services, visit

SumTotal and the SumTotal logo are registered trademarks or trademarks of SumTotal Systems, Inc. and/or its affiliates in the United States and/or other countries. Other names may be trademarks of their respective owners.

Safe Harbor Statement/ Forward-Looking Statements

Information in this press release contains forward-looking statements, including, but not limited to, the anticipated benefits, results and performance of SumTotal's products, solutions and programs. These statements represent SumTotal's expectations or beliefs concerning future events. These statements are not historical facts or guarantees of future performance or events and are based on current expectations, estimates, beliefs, assumptions, goals and objectives, and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by these statements. Readers of this press release are cautioned not to place undue reliance on any forward-looking statements. Additional factors that could cause actual results to differ include, but are not limited to: (i) unknown errors or bugs in SumTotal's software solutions; (ii) the acceptance of SumTotal's software suite and future product offerings; (iii) the ability to successfully manage and increase growth, both within and outside of the United States, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings; (iv) the actual demand and growth of the market for performance management products and services; (v) the inability to fix in a timely fashion unanticipated bugs, errors or defects that materially impact the functionality or usability of SumTotal's software; (vi) the ability to successfully implement SumTotal's solutions in the future; (vii) the ability to successfully address technological developments and standards; and (viii) other events and other important factors disclosed previously and from time to time in SumTotal's filings with the Securities and Exchange Commission, including the company's annual report for fiscal year 2006 on Form 10-K filed on March 16, 2007, its quarterly report on Form 10-Q filed on November 8, 2007, its Prospectus Supplement filed on Form 424B2 filed on May 21, 2007, Form S-3/As filed on September 28, 2006, and October 2, 2006, and its Form 8-Ks. The forward-looking statements contained in this release are made as the date of this release, and SumTotal does not assume any obligation to update such statements to reflect events or circumstances occurring after the date of this release.

Contact Information

  • Media contact:
    Karen Ambrose Hickey
    SumTotal Systems, Inc.
    Email Contact

    Investors contact:
    Gwyn Lauber
    SumTotal Systems, Inc.
    +1 650-934-9594
    Email Contact