SOURCE: SunGard Availability Services

SunGard Availability Services

September 09, 2013 09:03 ET

SunGard Availability Services Records Strong First-Half Growth in New Customers

WAYNE, PA--(Marketwired - Sep 9, 2013) - SunGard Availability Services, a leading provider of information availability and disaster recovery services, marked a robust first half of the year and posted strong growth in a key revenue measure and in new business. The solid performance reflects several new IT services and products and the trust that SunGard Availability Services maintains as a technology partner.

In the first six months of 2013, SunGard Availability Services recorded the following year-over-year growth in North America:

  • 30 percent rise in new customer average monthly recurring revenue.
  • 20 percent growth in new enterprise business.
  • 31 percent increase in the number of existing customers acquiring additional IT services and products.

Several notable new companies joined the customer ranks of the privately held SunGard Availability Services in the first half. They included The Aldo Group, New Process Steel and Serco Group PLC. For Serco (LSE: SRP), the company's largest customer to date, SunGard Availability Services will assume responsibility for its United Kingdom IT Infrastructure and undertake a technology transformation for Serco and its customers as they move to a virtualized, managed hosted model.

"Our understanding of the flexibility that customers need today has been the center point of this partnership, setting Serco and us up for success," said Keith Tilley, who was recently promoted to executive vice president, EMEA and APAC, SunGard Availability Services. In his new role, Tilley will focus on the growth of Managed Services, Cloud and Recovery Services business in these emerging markets.

Revenue, Customer Growth
In North America, a hefty 51 percent year-over-year climb in new and existing customer bookings for the Cloud business set the pace for SunGard Availability Services. And in the most recent second quarter, the Recovery Services line of business secured its largest Managed Recovery Program contract for the first half of 2013.

Additionally, Recovery Services registered a 145 percent year-over-year increase in the sales of its Recover2Cloud® offerings among new and existing North American customers. Recover2Cloud is an availability service that addresses enterprises' pressing need to manage replication and rapidly recover large-scale virtualized environments.

"We're committed to meeting customers' needs in today's ever-changing market. Offerings such as Recover2Cloud let us marry our recovery services prowess with the benefits that cloud computing offers," said Michael de la Torre, vice president of product management, SunGard Availability Services.

IT Solution Launches
Recent IT product and service introductions contributed to the first-half rise in customers. On May 31, the company made AssuranceCM, a continuity management Software-as-a-Service, generally available. SunGard Availability Services partnered with more than 100 customers to create the software, which reduces user pain points linked to operational resiliency and compliance.

In June, SunGard Availability Services unveiled support for virtualized environments for its SunGard Managed Oracle Services. This offering alleviates application migration pain points for Managed Services customers and builds on the company's existing cloud service offerings. They include Recover2Cloud for SRM, Enterprise Cloud Services, SAP Cloud Services, Managed Vaulting for Avamar and Managed Vaulting for NetApp.

"Not only have these new IT solutions sparked strong growth for us, they position SunGard Availability Services for a strong rest of the year," said Andy Stern, CEO, SunGard Availability Services. "In addition to new solutions, our successes lie in improved processes and tools, investment in our infrastructure and our dedication to bringing the right people to bear to deliver the best results for our customers."

For additional information on SunGard Availability Services, please visit

About SunGard Availability Services
SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With approximately five million square feet of datacenter and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit or call 1-800-468-7483. Connect with us on Twitter, LinkedIn and Facebook.

Trademark Information: SunGard and SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders. 

Contact Information

  • Contact Information:
    Christine Nurnberger
    Vice President, Marketing
    SunGard Availability Services
    Tel: 781-608-7263
    Email Contact

    Jordan Rittenberry
    Vice President
    Corporate Technology, Edelman
    Tel: 312-233-1226
    Email Contact


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