SOURCE: Suntiva


November 16, 2010 09:51 ET

Suntiva Launches New Approach to IT Service Management (ITSM) Assessments Leveraging Organizational Change Management

Company Experts to Headline BrightTalk-Sponsored Webcast on November 17

FALLS CHURCH, VA--(Marketwire - November 16, 2010) - Suntiva, a trusted advisor to leaders in achieving their most critical business outcomes, announced today that the Company will now offer Information Technology Service Management (ITSM) Assessments to commercial and government clients as part of the overall IT Strategy and Governance portfolio.

Suntiva's unique approach to the IT assessment model analyzes not just the current processes and infrastructure -- where most other consultants stop -- but goes beyond this to include the people involved in their operation. By examining both, Company experts ensure that the assessment analyzes human factors such as collaboration, team effectiveness, and relationships with stakeholders. Utilizing confidential interviews in the assessment phase allows Suntiva to develop themes across the organization and identify the natural human resistance to change. Suntiva believes that by anticipating and proactively dealing with people and organizational issues, the assessment and resulting process improvements have a significantly increased chance of success in a reduced timeframe.

"A sometimes overlooked part of analyzing IT processes is the importance of understanding an organization's culture -- how people work together, how they are motivated, their levels of trust or mistrust, team effectiveness, etc. -- all impact how the organization gets work done," said Hany Malik, Chairman and Founder, Suntiva. "We focus on these dynamics by leveraging Suntiva's domain expertise in behavioral science and organizational performance and combine it with the ITIL v3 framework for best practices."

As part of the launch of this new ITSM Assessment offering, Suntiva experts will headline a special live webcast sponsored by BrightTalk on November 17 from 3:00-4:00pm EST. Keynoting the online discussion, "Five Steps to Achieve a Successful ITIL Assessment" will be:

  • Eric Spiegel, Senior Consultant, ITIL v3 Certified, contributor;
  • Bob Screptock, Executive Consultant, OCM Practitioner; and,
  • Troy Fitchett, Senior Consultant, ITIL v3 Certified.

Executives can sign-up to attend this complimentary webcast at:

"Our assessment approach helps an organization quickly narrow down a reasonable portion of the overall framework on which to focus," said Bill Hough, Vice President, Suntiva. "As a result, our clients will obtain a uniquely optimized ITSM delivery based on their stakeholders' participation, the current state of their IT service delivery, their workplace 'people' issues and their specific priorities."

The Suntiva ITSM team includes experts with ITIL v3 certifications, organizational development certifications, and in most cases, more than 25 years each in various IT roles.

About BrightTALK™
BrightTALK makes online events the ultimate business tool for transferring knowledge by providing live and on-demand access to industry thought leaders.

About Suntiva
Suntiva is an innovative management consulting firm that leaders trust to provide specialized and cross-functional domain expertise in delivery of low-risk solutions and lasting results. With hundreds of successful engagements across the public and private sector, our experts in federal acquisition, program management, IT governance, and organizational performance, combined with our proven management team, give us the flexibility and responsiveness of a small business, along with the reach and strength of a much larger business. Powered by our commitment to hiring great minds and great hearts, we embrace our clients' mission as our own. Suntiva is a minority-owned, 8(a)/SDB-certified business headquartered in Falls Church, VA.

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