SOURCE: TelNet Worldwide

TelNet Worldwide

TelNet Worldwide

December 16, 2010 08:00 ET

Superior Contact Awarded Contract With Integrys Energy Services

TROY, MI--(Marketwire - December 16, 2010) -  Superior Contact, a Michigan-based contact management center, was recently awarded an expanded, multi-year, multi-service contract with Integrys Energy Services, Inc. (Integrys), a premier provider of competitive energy services throughout the Midwest and Northeast United States. Superior Contact, a TelNet Worldwide Company, acts as the single point of contact for a variety of Integrys' energy program initiatives, along with a majority of the company's customer and prospect contact needs for its residential and smaller commercial accounts.

"Simply put, Superior has helped us grow. They know our business and have really become an extension of our own organization. Feedback from our customers indicates they are very happy with the services Superior provides for us," said Mike Welch, Marketing Director for Integrys Energy Services. 

Superior Contact recently relocated its operations to a larger facility in Marquette, Michigan. According to Pat O'Leary, TelNet Worldwide CEO, "With Integrys Energy Services on board with us for the long term, it was time to invest in both a new facility and new technologies to stay in step with their aggressive growth goals over the next several years, as well as continue to support and grow our other clients. We're excited and very pleased to renew this relationship."

In addition to extending the longstanding partnership, the agreement expands the scope of services Superior Contact provides to Integrys, including third party verification services, hosted contact center services, and enhanced reporting. Additional terms of the agreement were not disclosed.

About Superior Contact

Owned and operated by TelNet Worldwide, Inc., Superior Contact is a full-service contact management center based in Marquette, Michigan. Superior Contact offers 24/7 live answer, automated and hosted call center solutions to businesses throughout the United States. For more about Superior Contact, visit www.superiorcontact.net.

About TelNet Worldwide

Headquartered in Troy, Michigan, TelNet Worldwide, Inc. is a next-generation provider of essential business communications products and services, including converged voice, data and connectivity. TelNet's customer-focused professionals, IP-based network and solutions empower businesses to improve productivity and performance. For more about TelNet, visit www.telnetww.com.

About Integrys Energy Services, Inc.

Established in 1994, Integrys Energy Services, Inc. provides competitive energy supply solutions, structured products, and strategies that allow retail residential, commercial, and industrial customers to manage their energy needs. Its principal energy marketing operations are in the northeastern quadrant of the United States. Through its subsidiary, Integrys Energy Services - Natural Gas LLC, Integrys offers natural gas products to a full range of end-users throughout the Midwest. Areas of generation expertise include cogeneration, distributed generation, renewables such as solar and landfill gas, as well as clean fuel generation, with facilities in selected markets throughout the United States. Integrys Energy Services is the nonregulated subsidiary of Integrys Energy Group, Inc. (NYSE: TEG), that is headquartered in Chicago, Illinois. More information about Integrys Energy Services is available online at www.integrysenergy.com.

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