SOURCE: support.com

December 02, 2009 09:00 ET

support.com Appoints Consumer Marketing Veteran Catherine Muriel General Manager of Direct Business

REDWOOD CITY, CA--(Marketwire - December 2, 2009) - support.com®, Inc. (NASDAQ: SPRT), a leading provider of online technology services, announced today that it has appointed Catherine Muriel General Manager of its direct-to-consumer business. Muriel will report to President and Chief Executive Officer Josh Pickus.

Muriel is a highly accomplished consumer marketing veteran. She has spent more than 20 years designing and implementing successful programs for financial services firms ranging from industry giants such as Citigroup, Prudential and Axa to category creating firms such as E-Loan, the first major online lending company, and UPromise, the largest private college savings loyalty service. Most recently Muriel served as Chief Marketing Officer of Prosper Marketplace, the country's largest peer-to-peer lending company.

support.com is currently growing its business primarily through channel partners such as retailers, PC/CE OEMs and independent software vendors. In these channel relationships, services are generally supplied under the partners' brands. The direct-to-consumer business, in which services are provided under the support.com brand, is an important second route to market with substantial opportunity. According to Parks Associates, premium technology services are expected to grow from approximately $3.5 billion today to almost $6 billion by 2012.

"We are delighted to have an executive with Catherine's creativity, experience and drive joining our team," said Josh Pickus, President and Chief Executive Officer of support.com. "The direct business represents a large unrealized opportunity for us, and Catherine's leadership will prove pivotal in executing on that opportunity."

"With an ever expanding list of new devices that need to be connected and more cyber threats and malware coming to light each day, there is tremendous opportunity in the consumer technology services space," said Muriel. "I'm excited to be joining a company that has the technology, knowledge base and personnel to be a driving force in the market."

About support.com

support.com, Inc. (NASDAQ: SPRT) provides Instant Technology Relief® to consumers and microbusiness. support.com is a technology enabled services company that is changing the way people manage their technology. support.com's expert North American Solutions Engineers can provide quick, cost-effective and satisfying technology support experience over the Internet and the phone using support.com's advanced technology platform.

support.com and the SupportMan Logo are trademarks or registered trademarks of support.com, Inc. or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.

For more information visit www.support.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements regarding our expected future performance as well as assumptions underlying or relating to such statements of expectation, all of which are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. We are subject to many risks and uncertainties that may materially affect our business and future performance and cause those forward-looking statements to be inaccurate. All statements in this press release, other than statements that are purely historical, are forward-looking statements. Words such as "outlook," "anticipates," "expects," "believes," "intends," "plans," "seeks," "forecasts," "estimates" and similar expressions often identify such forward-looking statements. Forward-looking statements in this press release include, without limitation, statements about support.com's market opportunity and growth.

Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to: challenges in creating a direct-to-consumer business; our dependence on a limited number of channel partners for our consumer revenue; the potential that any of support.com's consumer partnerships take longer to produce revenue or do not produce revenue; as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our most recent Quarterly Report on Form 10-Q filed with the SEC. You can locate these filings on the Investor Relations page of our website: http://corp.support.com/investor-relations.

Statements included in this release are based upon information known to support.com as of the date of this release, and support.com assumes no obligation to publicly revise or update any statement for any reason.

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