SOURCE: support.com

October 24, 2007 08:02 ET

support.com Introduces Free Service to Help Consumers Save Energy and Money With Their Computers

"Green Computer" Service Remotely Customizes Energy-Savings Functions in 15 Minutes or Less

REDWOOD CITY, CA--(Marketwire - October 24, 2007) - support.com, a remote tech support service leveraging 10 years of experience and seven patents for resolving computer problems, today introduced a new service to help consumers save energy and money with their computers. The new "Green Computer" service is offered free of charge and is aimed at helping consumers activate energy-savings functions on their computers and ensure that they are working properly.

In a recent survey commissioned by support.com among 1,000 Americans(1):

-- 87% said that they were aware of the "power management" functions on their computer, but the majority (57%) have not activated them

-- Americans are wasting energy by leaving their home computer on for an average of six hours a day when they are not using it and when it is not in sleep mode. Moreover, more than half (53%) of Americans almost never turn their computer off or only turn it off when they go to bed at night.

-- 97% of Americans agree that we are living in an age where every individual has to take responsibility for conserving energy and helping the environment as much as possible.

-- One of the main reasons that consumers aren't utilizing the power saving functions on their computer is because they don't know how to set them, or are afraid they will do it wrong.

support.com's free Green Computer service will help consumers set the "power management" functions on their computer, which come standard on most PCs. When enabled, the power management feature places the monitor, hard drives and computer into a low-power "sleep" mode after a designated period of inactivity. A simple touch of the mouse or keyboard "wakes" the computer, hard drive and monitor in seconds.

The Green Computer service from support.com takes about 15 minutes and includes:

-- Customizing the power management functions to the consumer's preferences

-- Explaining guidelines and tips to make sure the power management functions are working properly

-- Offering other energy-saving tips to help consumers conserve energy through their computing use

"Setting the power management functions is a simple way for consumers to save energy and reduce carbon emissions by automatically placing your computer into a low power sleep mode," said Steve Ryan of the EPA ENERGY STAR program. "By setting these features on the monitor and computer, an individual can save $25 to $75 in energy costs and prevent 400 to 1200 pounds of CO2 emissions."

"Enabling the power management functions on 100,000 computers and monitors would result in savings of more than 11 million pounds of CO2 emissions per year. This is equivalent to the emissions released by burning 13,000 barrels of oil or of 5,000 cars driving from Los Angeles to New York. The emissions saved in this example equate to as much as planting 1,000 acres of trees," said Steve Offutt, chief operating officer for Carbonfund.org, a non-profit organization dedicated to supporting renewable energy, energy efficiency and reforestation projects globally.

"In talking with consumers about energy-efficient computer use, we found there was a lot of confusion. Some people weren't aware of the power management functions, others didn't know how to activate them, and even more didn't understand the difference between a 'screensaver' and putting a computer into 'sleep mode.' People were surprised to hear that a screensaver is not an energy saver," said Scott Herring, vice president of marketing for support.com. "By offering this free Green Computer service, support.com expects to help a lot of consumers perform a simple but effective act to save energy."

Because an efficiently running computer can save even more energy, support.com is offering at 15% discount on its System TuneUp service to all consumers who use support.com's Green Computer service. This offer is available through the end of 2007.

About SupportSoft and support.com

SupportSoft (NASDAQ: SPRT) is a leading provider of software and services for technology problem resolution. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief(SM) to frustrating technology problems directly to consumers through http://www.support.com/. For more information about the Company and its corporate offerings, visit http://supportsoft.com/; for Instant Technology Relief (SM) to consumer technology problems, visit http://www.support.com/ or dial 1-800-PC-SUPPORT.

(1)support.com's "Green Computing" study was conducted in October 2007 and involved 1104 nationally representative Americans age 18 and older with PCs and broadband Internet access. The survey results indicate a margin of error of +/- 3% at a 95% confidence level.

Contact Information