SOURCE: support.com

December 01, 2008 09:00 ET

support.com Launches Subscription-Based Remote Tech Support Offerings Tailored to Individuals, Busy Families and Small Businesses

REDWOOD CITY, CA--(Marketwire - December 1, 2008) - support.com, a leading provider of remote technology services, today announced the availability of subscription plans for its remote tech support services. The subscriptions, which give users access to support.com's expert North America-based solutions engineers plus other perks, are ideal for individuals, families and small businesses who want to be sure their tech support needs are covered for one low, predictable price.

When a user first joins the support.com subscription service, an expert Solutions Engineer will run a tune-up, work to resolve any current issues, install SupportSoft's EasySupport software and check each enrolled computer for up-to-date anti-virus and spyware software. After joining the program, when a user experiences a problem, they simply click the EasySupport icon on their PC desktop to connect with a Solutions Engineer, who will assess and work to resolve the problem. Additionally, support.com will scan the user's computer every 30 days to make sure the anti-virus software is up to date and every 180 days to run a more comprehensive PC Health Check, potentially heading off minor problems before they become major headaches.

"support.com is launching its subscription services to make industry-leading tech support available to individuals, families and small businesses quickly, easily and affordably," said Anthony Rodio, chief operating officer, support.com. "As everyone tightens their belts in this economic climate, it's more important than ever that technology support costs are consistent and that users maximize existing technology through proper set-up, security and ongoing maintenance."

support.com's Solutions Engineers are experts in all aspects of technology support and can help to:

--  Protect and secure your computer and network
--  Diagnose and remove viruses, spyware and other malicious infections
--  Tune and optimize your computer to keep it performing at its peak
--  Setup, configure and troubleshoot your network and peripheral devices
    like printers and cameras
--  Diagnose issues or errors with software applications
    

To provide complete peace-of-mind for any situation, support.com subscriptions are available at the following levels:

Personal Plan (Supports One PC)

Coverage includes access to our expert Solutions Engineers. $19.99/month or $199.99/year, plus a one-time $30 set-up fee. 6 month minimum commitment.

Family Plan (Supports up to 3 PCs)

Coverage includes access to our expert Solutions Engineers, plus two free services for friends. $29.99/month or $299.99/year, plus a one-time $40 set-up fee. 3 month minimum commitment.

Home Office Plan (Supports Unlimited PCs)

Coverage includes access to our expert Solutions Engineers, plus four free services for friends. $49.99/month or $499.99/year, plus a one-time $60 set-up fee. 3 month minimum commitment.

Visit www.support.com/subscriptions for terms and conditions. Minimum system requirements: Windows XP, Windows Vista, DSL or broadband internet connection and a functioning anti-virus/anti-spyware software.

About support.com

support.com®, a leading provider of remote technology services, wants to fundamentally change the way people fix technology problems. Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive. support.com's suite of tools mean a qualified Solutions Engineer can diagnose and repair most technology problems quickly over the phone, typically for less than the cost of in-store or in-home service. Additionally, support.com's services can happen while you watch, so they are ideal for people who are concerned about privacy and security. The company behind support.com is SupportSoft, Inc. ® (NASDAQ: SPRT), which provides software and services that make technology work. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide.

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