SOURCE: support.com

Support.com

January 25, 2011 08:00 ET

Support.com Expands Technology Platform and Service Offerings to Support New Android™, Apple® iOS and Windows Phone 7™ Mobile Devices

REDWOOD CITY, CA--(Marketwire - January 25, 2011) -  Support.com is expanding its remote technology services platform and service offerings to provide support for new Android™, iPhone®, iPad®, iPod® and Windows Phone 7™ devices. These new services will utilize Support.com's advanced technology platform, which enables a quick, cost effective and stress free support experience.

"Technology has always allowed Support.com to deliver higher quality services faster for the PC and now we're bringing those gains to the expanding mobile universe," said Josh Pickus, President and CEO of Support.com. "Our move into mobile is consistent with our overriding goal of being the one support call a consumer will ever have to make regardless of the technology or hardware they're working with."

Move toward a Mobile World Driving Expansion
According to Morgan Stanley1, the number of mobile Internet users could approach two billion globally by the end of 2015. In the US alone, mobile data was expected to exceed one Exabyte (one billion gigabytes) for the first time by the end of 20102. With this growth comes a greater need for tech support, as evidenced by a newly released survey by market research firm Parks Associates3, showing that two-thirds of all wireless or mobile users have experienced some kind of problem in the past year. 

Getting the Most from Mobile with Support.com
From basic set up to more advanced needs, Support.com's mobile support is designed to help both new users and seasoned veterans get the most out of the mobile computing experience. The services being offered meet the critical needs of this emerging market, which include setup, training, syncing as well as providing mobile access to a user's most important home or work data.

For setup, Support.com will ensure that a user's mobile device can access higher speed WiFi networks and will configure all of their email accounts to also work on their device. Training will show users how to use critical functions of their device, including email, web browsing and, most importantly, finding, installing and using Apps. Syncing installs and configures software and shows users how to move critical media files from their mobile device to their PC for editing, viewing and safe-keeping. Finally Support.com provides services that allow users to access and distribute all of their key PC data remotely from their mobile device even when their home or work computer is turned off.

Support.com's mobile support services for Apple's iPad, iPhone and iPod touch® devices are available now for new and existing customers by visiting www.support.com or calling 1-800-PC-Support. Support for Android phones and tablets and Windows Phone 7 devices will be available through Support.com beginning later in Q1.

1Source: Mary Meeker, Morgan Stanley, April 12, 2010
2Source: Chetan Sharma Consulting, November 2010
3Source: Parks Associates: All rights reserved, January 2011

About Support.com
Support.com, Inc. (NASDAQ: SPRT) provides online technology services and software for consumers and small businesses. Support.com's Personal Technology Experts® provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company's advanced technology platform. Support.com's easy-to-use software products detect and repair common problems to keep customers' technology running smoothly. Support.com offers service programs through many of the nation's leading office retailers, broadband providers, software vendors and PC/CE OEMs and provides software to over a million consumers and small businesses.

Support.com and Personal Technology Experts are trademarks or registered trademarks of Support.com, Inc. or its affiliates in the U.S. and other countries. Android is a trademark or registered trademark of Google, Inc. or its affiliates in the U.S. and other countries. Apple, iPhone, iPad, iPod and iPod touch are trademarks or registered trademarks of Apple, Inc. or its affiliates in the U.S. and other countries. Windows Phone 7 is a trademark or registered trademark of Microsoft Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

Support.com, Inc. is an Equal Opportunity Employer.

For more information, visit www.support.com.

Safe Harbor Statement
This release contains "forward-looking statements" as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market and consumer activity, supported devices, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com's ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic relationships, delays in Support.com's ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.

Contact Information