SOURCE: support.com

June 09, 2008 09:00 ET

support.com Keeps Wired Women's Technology Humming With Remote Repair Service Perfectly Suited for Busy Families

Announces the Wired Woman Sweepstakes, as Featured in Woman's World Magazine

REDWOOD CITY, CA--(Marketwire - June 9, 2008) - Between book reports, work brought home from the office, personal communication and household tasks like bill paying, a computer crash can bring the modern family to a screeching halt. support.com provides instant technology services remotely over the internet, so that all a busy woman needs to do is sit back, relax and watch while a North America-based service technician fixes the problem.

Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive and fix it. support.com's suite of tools mean a qualified technician can diagnose and repair most technology problems quickly via a remote connection, typically for less than the cost of in-store or in-home service. Additionally, support.com's services can happen while you watch, so they are ideal for people who are concerned about privacy and security.

"support.com recognizes the busy family's need for an efficient, cost-effective way to keep the home computer up and running without the hassle of re-arranging schedules for a technician's visit or inviting a stranger into the home," said Scott Herring, vice president of marketing, support.com. "We're proud to offer a service that doesn't just fix a problem; it relieves the stress of dealing with that problem."

A recent support.com survey conducted by independent research firm Kelton Research showed the average American spends more than 12 hours per month on problems with their household computer. That's the equivalent of giving up an entire Saturday with the family in favor of tinkering with frustrating computer problems.

To build awareness for the convenience factor of its services, support.com today announced the Wired Woman Sweepstakes. The sweepstakes, which opens today, will be featured in the July 8 issue of Woman's World Magazine to arrive on subscribers' doorsteps in mid-June. Enter once per day to win a stylish Dell Inspiron 1525 notebook PC and $100 in premium tech support services from support.com.

The Wired Woman Sweepstakes ends August 1, 2008. For full contest rules and to submit your entry, visit www.support.com.

About support.com

support.com provides Instant Technology Relief® to consumers and small businesses by resolving their PC-related problems quickly and easily. For more information about support.com, visit www.support.com.

The company behind support.com is SupportSoft (NASDAQ: SPRT), a leading provider of software and services that make technology work by allowing both users and analysts to detect, diagnose and correct problems at home, in the office and anywhere in between. SupportSoft specializes in reducing technology support costs, improving customer satisfaction and enabling new revenue streams for enterprises and broadband service providers reaching 50 million users worldwide. For more information about the company, visit www.supportsoft.com.

Dell® and Inspiron® are registered trademarks of Dell Inc., which is not a sponsor of or otherwise affiliated with this promotion.

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