November 03, 2009 08:00 ET to Present "Making Agile Work Across Oceans" at Silicon Valley Product Management Association Meeting

REDWOOD CITY, CA--(Marketwire - November 3, 2009) -®, a leading online consumer technology services company, will present best practices on applying Agile research and development methodologies in a multi-site development environment to members of the Silicon Valley Product Management Association on November 4 in Santa Clara, CA. is changing the way consumers manage their technology. It is also advancing a company's ability to leverage modern R&D processes across a global development team.

During his presentation, James Morehead, VP of Product Management and Consumer Experience at, will detail's successful implementation of Agile development (using the Scrum methodology) to a multi-site development environment and key learnings derived from its experience to help other companies better leverage their R&D investments.

"Agile development has played a key role in our ability to keep pace with the dynamic technology landscape and build on our R&D advantage in the technology services market. By sharing our story we hope to help other Silicon Valley companies get the most from their R&D investment," said Morehead.

Morehead will also discuss how Agile development helped more rapidly respond to the evolving needs of today's technology-dependent consumers, more easily support a growing and diverse set of partners and make its North American Solutions Engineers more efficient and productive.

About, Inc. (NASDAQ: SPRT) provides Instant Technology Relief® to consumers and small businesses via channel partners and the site. is a pure play technology enabled services company that is changing the way people manage their technology. Until recently consumers and small businesses dealt with technology issues with a trip to the computer repair shop or a long wait for a technician. Now's expert North American Solutions Engineers can provide a quick, cost-effective and satisfying technology support experience over the internet and the phone using's advanced technology platform. By serving as a trusted advisor, is committed to helping consumers and small businesses realize the promise of their technology. and the SupportMan Logo are trademarks or registered trademarks of, Inc. or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.

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