SOURCE: SupportSoft

March 17, 2008 09:00 ET

support.com Selects Austin as Inaugural Hub for Remote PC Solutions Engineers

Recruits Home-Based Workforce to Help Change the Way People Fix Technology

REDWOOD CITY, CA--(Marketwire - March 17, 2008) - support.com®, which provides Instant Technology Relief(SM) to consumers and small businesses and is a unit of SupportSoft (NASDAQ: SPRT), today announced an initiative to create new work from home jobs in the vibrant Austin technology market by the end of 2008.

In a move designed to ensure an exceptional customer experience, support.com is hiring work-from-home employees to service customers directly through its website, as well as provide exemplary service to a number of major partners who rely on support.com's proprietary service delivery technology and expert Solutions Engineers to meet the needs of their own customers seamlessly through custom-branded offerings.

support.com is a leading provider in the growing remote services space and is at the forefront of a movement to fundamentally change the way people fix technology problems. Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive. support.com's suite of tools mean a qualified technician can diagnose and repair most technology problems quickly over the phone, for less than the cost of in-store or in-home service. Additionally, support.com's services can happen while you watch, so they are ideal for people who are concerned about privacy and security.

Austin was selected as the inaugural city for support.com's work-from-home program after company research identified it as having an ideal mix of quality higher education, an available workforce with expertise in technology, a proven reputation for supporting similar jobs and a high quality of life.

"support.com is excited to be at the forefront of changing the way people deal with very frustrating technology problems and is looking for Solutions Engineers who share an enthusiasm for problem solving," said Anthony Rodio, executive vice president of worldwide operations, support.com. "In the Austin market, we are able to find the perfect backdrop to build up our workforce with qualified, expert technicians in a cost-effective manner, while being able to ensure our workers have the high quality of life that builds loyalty."

"Austinites are proud of having built a community that attracts cutting-edge companies and high-value workers," said Rich Bailey, chief of staff to Austin Mayor Will Wynn. "We are pleased to welcome support.com as the latest company to benefit from our blend of world-class cultural attractions and technology expertise."

support.com is ramping up recruitment efforts in the Austin area through the spring and summer. Interested applicants are invited to visit: www.supportsoft.com/WFH to review the requirements and submit a resume.

About support.com

support.com provides Instant Technology Relief(SM) to consumers and small businesses. Our expert and empathetic North America-based solutions engineers diagnose and repair PC-related problems quickly, and benefit from more than a decade of R&D and multiple patented service delivery technologies that allow consumers access to premium services previously available only to large-scale enterprise clients. Services include: Comprehensive Problem Resolution, Virus and Spyware Removal, System Tune-Up, Wireless Security, and Data Backup Service. support.com also powers the remote technology service offerings of a number of major partners. The company behind support.com is SupportSoft, Inc., (NASDAQ: SPRT), which was established in 1997 and provides diagnostic, setup and repair software and services for corporations across the globe. For more information about SupportSoft, visit www.supportsoft.com, or support.com and Instant Technology Relief, visit www.support.com or dial 1-800-PC-SUPPORT.

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