SOURCE: support.com

support.com

September 14, 2009 08:00 ET

support.com to Present Innovative Work From Home Service Delivery Model

REDWOOD CITY, CA--(Marketwire - September 14, 2009) - support.com®, a leading consumer technology services company, will present its innovative work from home service delivery model at a conference in Salt Lake City, Utah on September 15th. support. com has implemented a work from home model for its Solutions Engineers, who provide instant technology relief to thousands of consumers and small businesses. This leading edge model is producing dramatic gains in service quality and cost efficiency while dramatically reducing the company's carbon footprint. As a result of its innovations, support.com is increasingly recognized as a leader in the emerging work from home market.

Paul Vaillancourt, VP of Customer Care at support.com, will be speaking at the InContact Users Conference on September 15th. As a thought leader in the work from home area, Mr. Vaillancourt will conduct a session titled "Get on the Path for At-Home Deployment: Convince Even the Most Cautious CEO." This session will provide an in-depth look at the productivity, quality and security issues surrounding at home agents and a clear overview of how to make a work from home strategy successful. "We use a combination of a highly technical, fully distributed work force and proprietary, best-in-class tools to fix computer problems efficiently," Mr. Vaillancourt said. "The move to a work from home model has enabled us to free Solutions Engineers from the costs of commuting and the hassles of office politics, enabling them to do their very best work for our customers."

Anthony Rodio, support.com's Chief Operating Officer, added, "We believe work from home is the future for contact center professionals in North America. We're pleased to be at the forefront of this emerging trend."

About support.com

support.com, Inc. (NASDAQ: SPRT) provides Instant Technology Relief® to consumers and small businesses via channel partners and the www.support.com site. support.com is a pure play technology enabled services company that is changing the way people manage their technology. Until recently consumers and small businesses dealt with technology issues with a trip to the computer repair shop or a long wait for a technician. Now support.com's expert North American Solutions Engineers can provide a quick, cost-effective and satisfying technology support experience over the internet and the phone using support.com's advanced technology platform. By serving as a trusted advisor, support.com is committed to helping consumers and small businesses realize the promise of their technology.

support.com and the SupportMan Logo are trademarks or registered trademarks of support.com, Inc. or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.

For more information visit www.support.com.

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