SOURCE: support.com

Support.com

July 12, 2011 10:00 ET

Support.com® Announces Secure My Account for Facebook®, Keeps Vital Personal Information Safe and Secure From Non-Friends

Separate Professional Profile From Personal; Ensure Only Closest Friends See Private Pictures, Wall Posts, Family Information, Etc.

REDWOOD CITY, CA--(Marketwire - Jul 12, 2011) - Support.com (NASDAQ: SPRT), the Personal Technology Experts®, today announced Support.com® Secure My Account for Facebook®, a new service to help Facebook users set proper security levels on their accounts and ensure that private and personal information is safe, secure, and hidden from non-friends, predators and invasive marketers.

Privacy issues on Facebook have become a concern, particularly for parents who want to ensure their children enjoy a safe experience, and for professionals who want to separate their work and personal lives. While Facebook has strong privacy options, many people are unaware that the default privacy settings enable the entire Facebook community to access the following personal information:

  • All wall posts including photos
  • Friends list
  • Education and work experience
  • City and hometown
  • Family information
  • Relationships
  • Key interests
  • Bio
  • Personal website

That means information posted on a Facebook "wall" is visible by everyone, including: friends, non-friends, employers, co-workers, journalists, spouses or ex-spouses, relatives, college admissions officers, even law enforcement.

Further, just limiting information sharing to "friends of friends" does not provide adequate protection. Sensitive information like your age and your religious and political views are available to "friends of friends". According to Facebook, the average user has 130 friends, which means such highly personal information is readily available to thousands of "non-friends".

"Whether it's protecting vital financial information, keeping invasive marketers at bay, or making sure your kids have a safe and enjoyable social experience when using tools like Facebook, it is critical that people understand that the onus is on them to take the necessary steps to ensure that their personal information is protected," said Jim Brock, founder of Privacychoice.org which offers free tools to help consumers limit and control online tracking, profiling and ad targeting.

With Secure My Account for Facebook, the Support.com team of Personal Technology Experts first show Facebook users what, where and how their information is exposed. Next, customers are guided on how to protect their information, as well as immediately disabling the ability for search engines such as Google® to access that information.

"Our Personal Technology Experts will not only ensure that your most personal information, such as your Instant Message screen name, home address, phone number and even email addresses are properly safeguarded, they will also show you how to maintain separate profiles for work and play so you get the most out of your Facebook experience while minimizing accidental oversharing," said Marc Itzkowitz, Support.com Senior Director of Product Marketing

To prevent invasive marketing or phishing attempts, Support.com will also make sure personal information cannot be collected, stored or shared by other applications, and will also disable the ability for invasive marketing organizations to link email addresses to personal Facebook information.

Support.com Secure My Account for Facebook is available now directly from Support.com for $14.99.

About Support.com
Support.com, Inc. (NASDAQ: SPRT) provides cloud-based technology services and software for consumers and small businesses. The Support.com Personal Technology Experts provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company's advanced technology platform. Support.com also offers a wide range of easy-to-use software products that detect and repair common computer problems and optimize performance. Support.com offers programs through many of the nation's leading retailers, broadband service providers, software vendors and PC/CE OEMs, and provides software to over a million consumers and small businesses. For more information please visit us at: www.support.com, www.facebook.com/support.com, or http://twitter.com/#!/support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers.

Copyright © 2011 Support.com, Inc. All rights reserved. Support.com and Personal Technology Experts are trademarks or registered trademarks of Support.com, Inc. in the U.S. and other countries. Facebook is a trademark or registered trademark of Facebook, Inc. in the U.S. and other countries. Google is a trademark or registered trademark of Google, Inc. in the U.S. and other countries.

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