SOURCE: SupportSoft, Inc.

May 05, 2008 16:01 ET

SupportSoft Acquires Inc., Enhancing Consumer Business

REDWOOD CITY, CA--(Marketwire - May 5, 2008) - SupportSoft, Inc. (NASDAQ: SPRT), a provider of software and services that make technology work, today announced the acquisition of Inc., an award-winning provider of premium technology services. SupportSoft's consumer business brings industry-leading technology, merchandizing and marketing expertise and skilled service delivery agents to the growing remote technology support industry. YourTechOnline's proven ability to deliver high-quality customer experiences with North American work-from-home agents will bolster SupportSoft's best-in-class remote technology support experience.

YourTechOnline is based in Kelowna, British Columbia. Founded in 2000, it is one of the first companies in North America to offer remote delivery of premium technology services. YourTechOnline's service delivery methodology allows agents working from their homes to consistently deliver efficient and effective solutions to challenging technology problems. The company's service delivery expertise has been recognized and rewarded by leading consumer technology industry publications. In addition to capturing a coveted PC Magazine Editor's Choice award for "Best Online Tech Support" in September, 2005, the magazine also gave YourTechOnline a Small Business Award for its A La Carte technology services in October, 2007.

YourTechOnline's service delivery methodology involves technical support agents who view and control a computer screen remotely. Once the connection is made, the agent can work directly on the troubled machine, applying targeted "solves" developed by YourTechOnline. The consumer does not need to take the computer to a repair shop, schedule a technician for an in-home service call, or follow confusing instructions over the phone. YourTechOnline's service delivery methodology has earned it top marks for customer responsiveness, technical proficiency, and quick and cost effective solutions.

"SupportSoft is committed to expanding our leadership role in the remote technology support industry," said Josh Pickus, president and CEO, SupportSoft. "The addition of YourTechOnline's wealth of knowledge and experience allows us to advance our work-from-home service delivery and lead the way in providing a superior customer experience."

"YourTechOnline has pioneered and perfected the work-from-home model in premium technology services," said Steve Wandler, founder and CEO, YourTechOnline. "We are excited to join with SupportSoft to scale this powerful service model."

Terms of the purchase, which was made in cash, were not disclosed.


Founded in 2000 and headquartered in Kelowna, BC, Canada, YourTechOnline delivers excellence in online computer repair services. YourTechOnline bases its business on ensuring their customers receive value, quality and service at levels that exceed the industry standard.

About SupportSoft

SupportSoft (NASDAQ: SPRT) provides software and services that make technology work. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company also provides Instant Technology Relief® to consumers and small businesses through a series of channel partners and For more information about the Company and its enterprise offerings, visit; for Instant Technology Relief to consumer and small business technology problems, visit or dial 1-800-PC-SUPPORT.

This press release contains forward-looking statements regarding expected events as well as assumptions underlying or relating to such statements of expectation, all of which are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. We are subject to many risks and uncertainties that may materially affect our business and future performance and cause those forward-looking statements to be inaccurate. All statements in this press release, other than statements that are purely historical, are forward-looking statements. Words such as "will," "can," "expand," "advance," "scale" and similar expressions often identify such forward-looking statements. Forward-looking statements in this press release include, but are not limited to, statements related to the benefits of the acquisition to SupportSoft, including the continuation or improvement of YourTechOnline's quality of service delivery and the potential for the acquisition to bolster SupportSoft's technology support services; the potential expansion of SupportSoft's role in the remote technology support industry; the potential for the acquisition to advance SupportSoft's work-from-home service delivery and lead the way in providing a superior customer experience; and YourTechOnline's potential to scale its service delivery model as part of SupportSoft. These forward-looking statements are based on information available to us as of the date of this release and current expectations, forecasts and assumptions and involve a number of risks and uncertainties that could cause actual results to differ materially from those anticipated by these forward-looking statements. Such risks and uncertainties include a variety of factors, some of which are beyond our control. In particular, risks and uncertainties that could cause actual results to differ include difficulties encountered in integrating the acquired business; the risk that YourTechOnline's employees may not be retained by SupportSoft; our ability to compete successfully in the consumer technology support market and the support automation software market; our limited experience in servicing consumers directly; our ability to manage home-based consumer technology support call agents, which we have only recently begun to hire; as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our most recent Annual Report on Form 10-K filed with the SEC on March 13, 2008. You can locate these filings on the Investor Relations page of our website, Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to publicly revise or update any forward-looking statement for any reason.

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