SOURCE: SupportSoft, Inc.

June 23, 2009 16:05 ET

SupportSoft Completes Sale of Enterprise Business

Corporate Name Changes to support.com

REDWOOD CITY, CA--(Marketwire - June 23, 2009) - support.com (NASDAQ: SPRT) today announced that following overwhelming stockholder approval on June 19, 2009, the Company has completed the divesture of its Enterprise software business to Consona Corporation ("Consona"), a leading CRM and ERP software provider, in an all-cash transaction valued at approximately $20.0 million.

Stockholders also approved changing the Company's name to support.com. support.com's shares will continue to be traded under the symbol "SPRT" on the NASDAQ market.

"The closing of the transaction allows us to focus on our Consumer business while enabling the customers, partners and employees of our Enterprise business to flourish within Consona," said Josh Pickus, Chief Executive Officer. "The new support.com is a pure play provider of technology enabled services for the digital home and small office. The Enterprise sale provides additional resources for us to use in enhancing our leadership position in the large and growing market for premium technology services," concluded Pickus.

Additional information regarding support.com's plans for the future will be provided in the Company's second quarter 2009 investor call.

About support.com

support.com provides Instant Technology Relief® to consumers and small businesses directly via channel partners and our www.support.com portal. support.com is changing the way people fix technology problems. Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive. support.com's technology suite enables our expert Solutions Engineers to diagnose and repair most technology problems quickly over internet and the phone, typically for less than the cost of in-store or in-home service. For more information visit www.support.com.

The SupportMan Logo and support.com are trademarks or registered trademarks of support.com, Inc. or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.

About Consona Corporation

Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail info@consona.com, or call (888) 8 CONSONA.

Safe Harbor Statement

All statements contained herein, including the quotations attributed to Mr. Pickus, that are not statements of historical fact, including statements that use the words "plans," "will," "believes," "anticipates," "estimates," "expects," "intends," "enabling," "enhancing," or similar words that describe the Company's future plans, objectives, or goals, and the assumptions underlying such statements, are "forward-looking statements" and are made pursuant to the Safe-Harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include, but are not limited to, statements regarding future plans for the Company's consumer business, the potential of the transaction to drive stockholder value, and the performance of the Company's consumer operations in the future.

Such forward-looking statements involve known and unknown risks, uncertainties and other factors that could cause the actual results of support.com to be materially different from any future results or outcomes expressed or implied by such forward-looking statements. Among the important factors that could cause results to differ materially are the Company's ability to execute a standalone consumer strategy and successfully manage associated costs as a small public company; customer concentration; market reactions to the transaction; our ability to make successful acquisitions for the consumer business; and general economic conditions. Other factors include those outlined in the Company's Annual Report on Form 10-K for the year ended December 31, 2008, its Quarterly Report on Form 10-Q for the period ended March 31, 2009, its definitive proxy statement on Schedule 14A filed with the SEC on May 27, 2009, and such other documents as are filed with the Securities and Exchange Commission from time to time (available at http://www.sec.gov/). These factors may not constitute all factors that could cause actual results to differ materially from those discussed in any forward-looking statement. The Company operates in a continually changing business environment and new factors emerge from time to time. The Company cannot predict such factors, nor can it assess the impact, if any, of such factors on the Company or its results. Accordingly, forward-looking statements should not be relied upon as a prediction of actual results. The Company assumes no obligation, except as required by law, to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release.

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