SOURCE: SupportSoft, Inc.

December 10, 2007 08:03 ET

SupportSoft Helps Protect TalkTalk Customers Against Wireless Fraud

Half of All Wireless Internet Users Exposed to Fraud

REDWOOD CITY, CA--(Marketwire - December 10, 2007) - Households with unsecured wireless Internet make up around half of total wireless broadband users in the UK(1). Those without proper security on their network are vulnerable not only to piggy-backing, but to hackers who can access bank details, passwords and personal information. Consequences of these actions include identity theft as well as unauthorised spending on credit and debit cards. SupportSoft's SmartAccess™ software is rescuing wireless Internet users by automatically setting up their home security configurations, thereby minimising their exposure to fraud.

Among wireless network users who have not secured their home networks, more than 40% indicate that the primary reason was because they had difficulties configuring the security settings, according to a survey conducted by analyst firm Parks Associates(2). SupportSoft, Inc. (NASDAQ: SPRT) is a leader in technology problem resolution and provides a range of solutions for digital service providers and enterprise.

TalkTalk, the home phone and broadband provider from the Carphone Warehouse, is using SupportSoft technology to make it easier for customers with a generic modem to set up the right security information themselves. TalkTalk customers receive a CD that guides them through a very simple setup process to ensure their security settings are configured to deliver optimum protection from hackers.

"Broadband subscribers have been under attack for over a decade by hackers. Internet security is an increasing priority for service providers of home Internet services as more and more people switch to broadband and in particular wireless," observes Colin Pittham, SupportSoft vice president of international business development. "TalkTalk is taking a very proactive approach in addressing these problems."

TalkTalk has implemented the initiative in response to customer demand and increasing awareness of the issue of Internet security. It has integrated SupportSoft's SmartAccess technology into its broadband service, Connect & Go, as one solution to combating fraud for customers who are using a modem or router. TalkTalk uses the solution to assist subscribers in automatically setting their Wi-Fi security in cases where they have a built-in wireless adapter or a TalkTalk USB adapter. SmartAccess verifies customers' system characteristics, such as firmware version and modem, configures users' PCs and wireless gateway router with the latest software as needed, and provides interactive instructions to connect all the key components together.

"Today's home networking products don't always provide intuitive instructions for configuring security settings. By providing this solution, we are helping our TalkTalk customers who use our Wireless Router to protect themselves from fraud, reducing the scope for identity and information theft, and ultimately, increasing customer satisfaction," observes Chris Rhodes, Director of Product, Content & Strategy at TalkTalk.

About SupportSoft

SupportSoft is a leading provider of software and services that automate the resolution of technology problems. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for enterprises and broadband service providers reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers through

For more information about the Company and its corporate offerings, visit; for Instant Technology Relief(SM) to consumer technology problems, visit or dial 1-800-PC-SUPPORT.

About TalkTalk

--  TalkTalk, launched in February 2003, is the home phone and broadband
    company from The Carphone Warehouse. The Carphone Warehouse is the third-
    largest broadband provider in the UK. It now has nearly 2.5 million
    broadband customers* signed up to TalkTalk and AOL Broadband, which it
    acquired in October 2006.
--  In April 2006, TalkTalk launched the UK's first-ever FREE broadband
    service. With its Talk2i package TalkTalk customers can now receive high
    speed broadband of up to 8Mb, unlimited evening and weekend calls to local
    and national UK landline numbers, plus unlimited free calls to 36
    countries, all for just £5.89 per month (plus line rental of £10.50).
--  In a recent survey of landline users conducted by YouGov for, TalkTalk was voted the number one landline company in the UK,
    not only for overall customer satisfaction but also for being the best
    value for money service. The TalkTalk £1,000 challenge promises customers
    £1,000 if they can prove their calls are more expensive than BT, and
    TalkTalk customers talk to each other for free.
--  In another recent survey of broadband customers conducted by Point
    Topic, the broadband information website, TalkTalk was rated the leading
    ISP in terms of customers who are happy to stick with their choice of
    broadband. More than 73% of the TalkTalk customers surveyed said they were
    planning to retain their broadband service.
--  TalkTalk is proud to support TreeHouse, the national charity for
    autism education. Together TreeHouse and TalkTalk are working to transform
    the lives of all children with autism, raising funds and driving awareness
    of autism through a variety of fresh, interactive initiatives. TreeHouse is
    a registered charity, number 1063184. In September 2006, TalkTalk launched
    a new directory enquiry service, 118111 from which 1p per call is donated
    to TreeHouse. For further information on TalkTalk and our products, please


(2) Survey conducted in March 2006 surveyed 6000 consumers in the United States and Canada.

* As of financial statement November 2007

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