SOURCE: SupportSquad(TM)

SupportSquad  Technical Support Service

December 07, 2010 07:08 ET

SupportSquad Tech Support Delivers New Application Targeting Profit Centers on Salesforce.com AppExchange 2, the World's Most-Popular Marketplace for Business Apps

Service Cloud Customers Can Now Deploy SupportSquad to Help Drive Revenue in Their Contact Centers; Cloud Computing Leaders Converge at Dreamforce

SAN FRANCISCO, CA--(Marketwire - December 7, 2010) - SupportSquad™, a Saveology.com® company, and a fast growing technical support company offering an all-in-one solution for issues covering a host of electronics for consumers and small businesses, today announced the SupportSquad™ App, a new cloud computing application to help customers drive revenue. Salesforce.com customers can add SupportSquad™ technical support to their current sales efforts in their call centers to help generate revenue. Built using Force.com, the enterprise cloud computing platform, SupportSquad™ is immediately available for test drive and deployment on AppExchange 2 at http://www.salesforce.com/appexchange/. The announcement was made today at Dreamforce 2010, the cloud computing event of the year.

"The SupportSquad™ App is a great additional choice for Salesforce Service Cloud customers to drive revenue and to provide extended value," said Benzion Aboud, CEO of SupportSquad™. "SupportSquad realizes the value of partnering with proven brands and integrating our application with successful existing products to enhance customers existing sales processes."

The SupportSquad™ App can be easily added to agent call scripts to provide an additional offer as part of an inbound or outbound call. SupportSquad provides 24/7 technical support via telephone or online to troubleshoot and help resolve issues with personal computers, PC-related components, printers, scanners, home and business networks, VPN, DSL, broadband, VoIP, telecommunication products, cameras, webcams, iPods, MP3 players, TiVo, gaming devices and more.

Salesforce.com customers can enhance their current contact center efforts by installing the SupportSquad™ App into their current sales process to generate an additional revenue stream. By simply adding the dialogue to existing call scripts, the SupportSquad™ technical support service can help agents drive additional revenue.

Dreamforce is the industry's leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud, Service Cloud, Force.com and more. Over the past 10 years the cloud computing economy has radically changed the way companies operate. Now as we enter the next phase, cloud computing is becoming inherently social, real‐time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions.

About the Force.com Platform and AppExchange
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM (http://www.salesforce.com/) applications, more than 1,000 ISV partner applications like those from CA Technologies, FinancialForce.com and Fujitsu, and 185,000 custom applications used by salesforce.com's 87,200 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel. Force.com also enables developers to make any enterprise app social by leveraging the social collaboration components including profiles, status updates, and real-time feeds available with Chatter.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the salesforce.com AppExchange 2 marketplace http://www.salesforce.com/appexchange/, now featuring the ChatterExchange.

About SupportSquad

SupportSquad™ is a leading, national, technical support service which offers specialized remote support to consumers and small businesses, via telephone or online, for a variety of technical issues including software support, PC and MAC support, assistance with networking, wireless routers, printers, scanners, smartphones, virus and SPAM security, and much more. Services are available to help consumers resolve technical problems quickly and easily. To learn more, visit www.supportsquad.com. To test drive the SupportSquad App visit the AppExchange 2 at http://www.salesforce.com/appexchange/

Contact Information

  • Media Contact:
    Tamar Burton
    SupportSquad™
    954-657-9611
    Email Contact