SOURCE: UC4 Software

UC4 Software

October 12, 2009 08:00 ET

Survey: Intelligent Service Automation Needed to Address IT Complexity, Successfully Manage Processes

Enterprise Applications Users Report Difficult Managing Processes That Span Multiple Applications, Resulting in Challenges, Delays in Business

BELLEVUE, WA and VIENNA, AUSTRIA--(Marketwire - October 12, 2009) - The majority of respondents to a recent IT automation survey see IT process automation as a cost-saving measure capable of reducing the amount of time staff spends on routine, manual tasks. These are the findings of a just-released survey of 318 Oracle Applications User Group (OAUG) members titled, "IT Automation Strategies Survey: 2009 OAUG ResearchLine Survey on IT Automation Strategies," commissioned by UC4 and conducted by Unisphere Research, a leading provider of IT research services. Survey results also indicate that more than 75 percent of respondents report difficulties monitoring and managing processes that span more than one application. As a result, 57 percent of respondents report that these struggles have resulted in delays for the business, either in time-to-market or ability to integrate applications and processes.

Despite the inability to manage increasingly complex business applications effectively, organizations are still slow to adopt IT process automation. Three out of four respondents reported that they either still depend on manual scripting or simply do not know what approaches they should take to enable applications to share processes.

While the majority of respondents see IT process automation as a cost-saving measure while also increasing productivity, budget restrictions in the tightening economy remain the biggest obstacle to wider adoption. More than 60 percent of respondents indicate they simply do not have the budget for solutions or tools.

Survey respondents were from mixed sites that run both Oracle E-Business Suite and non-Oracle applications.

"The call to action from this survey is clear -- organizations must look at IT process automation strategies as a means to reduce IT complexity," said Joseph McKendrick, research analyst at Unisphere Research. "The respondents in this survey recognize the value of process automation. In fact, nearly 60 percent acknowledged that increased automation would enable them to ramp up efforts for more strategic, business-focused projects -- and many have seen that failure to automate has impacted their organizations' bottom line. However, there is a real disconnect between the knowledge and the execution, which must be addressed in order for organizations to get the maximum value from their IT applications."

The survey showed that the vast majority of respondents -- more than 80 percent -- run at least some processes across mixed application environments. Fifty-eight percent of respondents reported that the number of IT process dependencies handling multiple application environments is growing. These numbers indicate an increasingly complex IT landscape that is still being managed manually in many cases -- a costly and inefficient process.

"We are seeing IT processes emerge that span one or more applications become increasingly complex, and quite frankly, organizations are doing a poor job keeping up with and managing that complexity," said Fred Kohout, Chief Marketing Officer at UC4. "This research reflects a clear need for IT managers to tackle IT process automation for long-term cost savings and improved efficiencies, but short-term budget decisions have trumped this need to date. Organizations would be well-suited to take a longer-term look at the benefits of process automation to develop strategies capable of managing ever-increasing IT complexity."

To see the full research report, please visit:

About UC4 Software

UC4 Software is the leading provider of intelligent service automation solutions that enable organizations to connect IT service delivery with business demand. Combining real-time intelligence with just-in-time execution ensures customers can automate processes that traverse on-premises, virtualized and cloud computing platforms at low risk and cost. In excess of 1600 organizations worldwide trust in UC4 to automate the mission-critical IT systems that drive their business operations. Visit for more information.

About Oracle Applications Users Group (OAUG®)

Founded in 1990, the Oracle Applications Users Group (OAUG) is the world's largest user knowledgebase for Oracle Applications users. The organization serves as an advocate to Oracle Corp. for companies worldwide, including more than 35 percent of the companies on the Fortune 100 list. The OAUG also serves users of more than 65 Oracle Applications products including Oracle Fusion Applications, Oracle E-Business Suite, PeopleSoft Enterprise, Agile, Hyperion, Oracle Retail, Oracle Communications, Siebel CRM and others. The OAUG provides users with education, networking and support via a wide range of activities and forums including conferences, publications, special interest groups, online communities and the Knowledge Factory™, a community-driven knowledge resource for Oracle Applications users. For more information about OAUG, visit the Web site at

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