SOURCE: UC4 Software Inc.

February 20, 2008 08:00 ET

Survey Results Confirm IT Process Automation Is Critical

Research Highlights Organizations' Inability to Automate IT Workload

WOLFSGRABEN, AUSTRIA--(Marketwire - February 20, 2008) - Many organizations are adopting business process automation to increase the efficiencies of their operations, but only have begun to automate IT itself. Commissioned by UC4 and conducted by Unisphere Research, a leading provider of IT research services, a recent study of 344 Oracle Applications User Group (OAUG) members found that over 75 percent of organizations surveyed are having difficulties managing and monitoring workload.

Over two thirds of survey respondents reported delays in business processing that could be directly attributed to the inefficiencies and errors that are introduced when manual intervention is required to drive processes that span multiple applications. Automation is helping address some IT process management issues, but adoption is slow. Three out of four operations still either rely on manual scripting, or simply don't know what approaches they should take.

"The need to automate IT processes is pressing. Not only are data center infrastructures becoming more complex; the challenge of managing workload that spans multiple business applications, such as Oracle EBS, PeopleSoft and SAP, adds to this complexity," said Joseph McKendrick, research analyst at Unisphere, "Our survey shows that organizations recognize the overall value and benefit that can be derived from end-to-end process management and visibility. Unfortunately, budget constraints combined with some companies' inability to adopt standardized IT procedures is holding back more widespread deployment of IT automation solutions."

Most organizations turn to IT process automation to reduce the amount of staff time consumed by routine or manual tasks. However, in many cases, there is little room in corporate budgets for extensive business process management (BPM) solutions that provide automated modeling, management, and monitoring capabilities. One third of those surveyed are considering strategies based on Oracle Fusion, BPEL and Application Integration Architecture (AIA). However, at this stage most are undecided or unclear about the viability of these technologies as workload automation platforms.

"With business processes becoming increasingly constituted from a mixture of packaged and custom applications, this survey shows that companies seeking to become more agile, flexible and boost productivity must automate their IT workload," said Franz Beranek, CEO of UC4 Software. "With UC4 Workload Automation Suite we can help our customers realize these goals with a unified solution that will bridge the gaps between their end users, the silo applications and the underlying IT systems that support their business activities today."

The survey was completed in December 2007 and covered a broad representation of job titles ranging from CIOs, IT directors and managers through to business analysts and software developers. By industry, the largest segment of respondents was manufacturing companies, while utility, transportation, communications, financial services organizations as well as government and educational organizations were among industry sectors surveyed.

Copies of the OAUG "Survey of IT Automation Strategies" are available from the UC4 web site (

About UC4 Software

UC4 Software is a leading provider of workload automation and IT process optimization solutions that ensure core business processes and enterprise information systems run faster, more accurately and without interruption. More than 1,500 companies worldwide have successfully enhanced application processing performance and improved IT efficiency using UC4 Workload Automation Suite. Customers include American Suzuki Motor Corporation, Cadbury Schweppes, eBay, Eastman Kodak, General Electric, Mattel, McGraw Hill, Panasonic, Robert Bosch, Sun Microsystems, Symantec, T-Systems and Verizon.

About Oracle Applications Users Group (OAUG)

The Oracle Applications Users Group (OAUG) is the world's largest knowledgebase for Oracle Applications users. Representing more than 2,000 member companies worldwide and more than 25 percent of the Fortune 100, OAUG provides users of Oracle Applications with education, networking, training and support via a wide range of activities including conferences, publications, special interest groups and online communities. The OAUG serves as an advocate to Oracle Corp. on behalf of all Oracle Applications users. For more information about OAUG, visit the web site at

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