TomorrowNow, Inc.

September 14, 2005 08:01 ET

Survey Reveals 80 Percent of J.D. Edwards Licensees Considering Third-Party Maintenance and Support

BRYAN, Texas--(CCNMatthews - Sep 14, 2005) -

Lower Cost and Better Quality Support Cited As Main Reasons to Switch From Vendor Maintenance Program

TomorrowNow, Inc., the leading third-party provider of maintenance and support services for PeopleSoft and J.D. Edwards solutions, announced today that more than 80 percent of J.D. Edwards licensees surveyed believe they're paying too much for their maintenance and support and would consider a third-party provider, according to an independent study released by Knowledge Infusion, a strategic consulting organization.

"The results of this survey validate what we've been hearing from the marketplace," said Andrew Nelson, president and CEO of TomorrowNow. "We enjoy working closely with the J.D. Edwards community, including clients such as Praxair and Koontz Wagner, and look forward to enabling more J.D. Edwards licensees worldwide to extend the life of their current systems."

Participants in the survey include J.D. Edwards licensees' CIOs, CFOs and top IT professionals, according to Knowledge Infusion. The survey further revealed that nearly 87 percent of the respondents consider their J.D. Edwards applications mature and stable. Additionally, 87 percent said they were satisfied with their current J.D. Edwards solutions and expressed concern over the uncertainty of their products' future and potential new requirements for their technology platforms. In fact, 48 percent of those surveyed said their greatest concern was that they'd be forced to migrate to the Oracle database as a result of recent consolidation in the industry.

Of those respondents who said they were not satisfied with their vendor-based maintenance and support, 47 percent were looking for a lower cost of service, and more than 30 percent would like to see more responsive service.

"We switched to TomorrowNow to save cost on maintenance and support for our current J.D. Edwards software," says Paul Witek, Chief Financial Officer, Koontz-Wagner, a current TomorrowNow client. "But the quality and expertise we receive from their services exceeds our expectations."

TomorrowNow provides J.D. Edwards licensees with a value-driven alternative that saves them up to 50 percent in annual maintenance and support fees. TomorrowNow Support Services keep their clients' J.D. Edwards systems operating properly and maintain tax update and regulatory compliance for up to ten years without required, costly upgrades. TomorrowNow Support Services include fixes for serious issues, available 24 hours a day, seven days a week. All clients are provided with a named senior support engineer who personally responds to support requests within 30 minutes.

TomorrowNow Support Services are available worldwide today for both PeopleSoft and J.D. Edwards licensees interested in extending the life of their current systems. TomorrowNow is also expanding its worldwide presence to maintain the level of support for its current customers and reach out to J.D. Edwards licensees in Europe and Asia.

To learn more about the J.D. Edwards survey results, please visit www.tomorrownow.com/jdesurvey and review the whitepaper entitled, "A voice you can trust: J.D. Edwards customers speak out" (by Knowledge Infusion).

About TomorrowNow, Inc.

TomorrowNow, Inc. is the most experienced third-party provider of PeopleSoft and J.D. Edwards software maintenance and support. TomorrowNow Support Services offer up to 10-year support periods with new fixes, 24x7 product support with 30-minute response, quality tax and regulatory updates, highly responsive support engineers, and significant financial savings. Fortune 500, mid-market, and public sector organizations from nearly every industry sector have selected TomorrowNow as their maintenance and support vendor of choice. Please visit our website at www.tomorrownow.com to learn more about TomorrowNow Support Services, our clients, and see what's being written about TomorrowNow; or contact us at +1 925 931 1350.

TomorrowNow and the TomorrowNow logo are trademarks of TomorrowNow, Inc. All other company and product names may be trademarks of their respective owners. Copyright (C) 2005 All rights reserved.

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