SOURCE: Sutherland Global Services

June 19, 2008 10:38 ET

Sutherland Named 'Partner of Choice' by Jamba

Company Will Provide Customer Lifecycle Management Services to Popular Mobile Entertainment Brand

ROCHESTER, NY--(Marketwire - June 19, 2008) - Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider, today announced that it has been named Customer Lifecycle Management (CLM) "Partner of Choice" by Jamba, one of the world's leading mobile entertainment brands.

Based in Berlin, Germany and Los Angeles, CA, Jamba is best known for the creation, marketing and distribution of ringtones, games and content for mobile phones. Its mobile entertainment products are marketed under the Jamster brand in North America, UK, Australia, New Zealand, Asia and Africa and under the Jamba brand in most European countries. In all, the Company has approximately 8 million customers across 35 countries.

Sutherland will provide support to Jamba's customers to ensure that they have uninterrupted access to Jamba's mobile entertainment products and services. Sutherland will assist Jamba's customers with product usage, billing queries, contract extensions and technical support.

Jamba's Managing Director, Dirk Hoffmann, said: "Sutherland's experience in the delivery of multi-geography Customer Lifecycle Management services for a global client base along with its proven ability to drive efficiencies in cost and productivity were strong differentiators for us. Sutherland impressed us right from the start by quickly and seamlessly transitioning us to their systems without disrupting service to our customers."

About Jamba

Jamba (Web and WAP:, also known as Jamster in some countries, is one of the world's leading providers of mobile entertainment able to reach one billion consumers around the globe in 35 countries and 25 languages across five continents. Jamba supports more than 2,800 handsets and provides billing connectivity to more than 125 operators worldwide. Jamba offers mobile products available directly via mobile phones including branded popular content from more than 800 content providers around the world including famous Fox content from The Simpsons, high quality music from top music labels, mobile games from renowned game developers, and original content made exclusively for mobile phones. Jamba is a joint venture between News Corporation and VeriSign, Inc. and is headquartered in Beverly Hills, CA, and Berlin, Germany.

About Sutherland Global Services

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering Right Sourced™ seamlessly blended services from its 22 delivery centers in the United States, India, Philippines, Canada, Mexico and Eastern Europe. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information please visit

Contact Information

  • For more information contact:
    Sutherland Global Services
    Dan Lang
    Sr. Vice President
    585-586-5757 x8888
    Email Contact