SOURCE: SwervePay


April 10, 2015 10:00 ET

SwervePay Health and Relatient Partnership Enables Text-Based Appointment Reminders With Pre-Payment Capabilities to Eliminate No-Shows

CHICAGO, IL--(Marketwired - Apr 10, 2015) - SwervePay Health, specializing in cloud-based patient payment applications, announced today with Relatient™, a patient engagement technology provider, the successful deployment of text-based prepaid appointments. By embedding SwervePay's one-click payment processing into Relatient's appointment reminders, patients are able to submit co-payments prior to arrival at their physician's office, creating the industry's first prepaid appointment and helping reduce no-shows and improve front office efficiencies.

Specifically, SwervePay (HIMSS Booth #S20) will integrate its ePayment feature with Relatient's text-based appointment reminders. Each text message -- which along with email is the method of payment communication preferred by 65% of patients -- will include a direct link to SwervePay's online payment platform. This enables patients to quickly and easily submit co-pays and pay account balances. That level of convenience is important, as 74% of patients want to pay their bill only when it's convenient.

"Collecting co-pays and other payments is a complex undertaking that often leaves physician practices and other healthcare organizations saddled with stagnant cash flow, a challenge exacerbated by the growing debt problem attributed to high deductible insurance plans," said Jaeme Adams, President, SwervePay Health. "Integrating SwervePay's balance due and co-pay processing with Relatient's innovative appointment reminder application addresses these challenges by enabling prepaid appointments, which help significantly reduce appointment no-shows while accelerating practice cash flows."

SwervePay Health closes the payment technology gap with a suite of practice- and patient-friendly technology tools that eliminate the challenges associated with collections at the point of service and upon determination of patient responsibility amounts. Its ePayment feature leverages the ubiquity of text messaging to immediately notify patients of outstanding balances and provide easy one-click access to online payment processing. Other SwervePay services include eCollections, which improves practice profitability and reduces bad debt with automated payment plans, and eStatements, which eliminate the cost of collections by delivering electronic statements by text or email. All services are delivered across a PCI and HIPAA-compliant platform that integrates with existing practice management systems and office workflows.

Relatient's Unlimited Appointment Reminders™ reduce the high costs of patient no-shows through timely and effective appointment reminders deployed using best-practices sequencing of the latest automated voice, text and email technologies. The company's patient satisfaction surveys are automated and provide deeper insights into a patient's experiences with staff, procedures, facilities and care. Relatient's patient engagement technology, which includes Relatient PRM™ (Patient Relationship Manager™) and RelatientODM™ (On Demand Messaging™), integrates with virtually all practice management solutions on the market.

"By partnering with SwervePay, we are now able to offer prepaid appointments, something very unique in this industry," said Sam Johnson, President and CEO, Relatient. "By providing practices the means by which to deliver easy and secure payment options via our proven patient engagement tool, we are strengthening the patient-practice relationship and enhancing patient loyalty."

Visit SwervePay in Booth #S20 during the HIMSS15 Annual Conference & Exhibition, taking place in Chicago April 12-16.

About SwervePay Health
Based in Chicago, SwervePay Health provides online and mobile feature enhancements for practice management systems that have been proven to reduce patient-responsible accounts receivables (AR). Features include electronic statements with online and mobile text payment processing and appointment reminders with co-pay and balance due processing, as well as merchant account integration. SwervePay Health is a PCI and HIPAA-compliant platform. For more information visit SwervePay Health.

About Relatient
Relatient is an end-to-end healthcare messaging solution that delivers timely, effective messages to the healthcare consumer and back to the Provider, driven by real-time data contained in today's Practice Management and Electronic Health databases. Relatient's solutions reduce risk, improve revenue, and eliminate costs, all while supporting health and care quality initiatives. For more information, visit our website at

Contact Information