SOURCE: Symphion


May 17, 2010 09:30 ET

Symphion Launches New IT Service Mapping Tool

Symphion's IT Blueprint Adds a Dramatically New Understanding of Your IT Service Environment to Avoid Risk and Cut Costs

DALLAS, TX--(Marketwire - May 17, 2010) - Symphion, Inc., the industry's first fully managed CMDB solution provider, today announced the release of its newest software solution, IT Blueprint ™. IT Blueprint is a customer controlled add-on to Symphion's Managed CMDB giving customers full control over their application mapping, providing the highest level of on-demand insight into how network performance impacts business critical services.

IT Blueprint is Symphion's third generation IT service mapping tool. It automatically graphically documents each IT service from end-to-end, including all of the information regarding each system's component IT assets -- from the involved software and interfaces to the servers , network gear, and other components -- and how all those components work together as a service and then maintain it all in one centralized and easily accessible repository. Quite simply, IT Blueprint provides the most powerful and cost-effective IT service mapping solution available today. As with all Symphion products, IT Blueprint utilizes agentless discovery technology.

"IT service maps are essential to effective IT management and cost reduction; they must always be accurate, available and evergreen," said Louis Richie, CTO, Symphion, Inc. "We specifically designed our solution to assist companies in achieving rapid success with service-level, change, risk, availability and performance management."

Symphion's solution provides IT leaders with essential documentation for activities such as application development, production support, network engineering, disaster recovery planning and remediation, help desk and change control. By having this in-depth, accurate and available knowledge about each IT service, IT leaders are able to immediately reduce and eliminate costs, avoid and mitigate risk, and quickly analyze or prevent service instability associated with routine activities. Symphion provides these benefits to assist in routine activities such as:

  • Application/service changes: Use evergreen "as is" IT Blueprints to design and plan changes and to confirm progress and completion of application/service changes.
  • Software upgrades: See all software, servers and network components to be upgraded and associated with the upgrade.
  • IT staff changes: Minimize the loss of knowledge associated with staff changes.
  • Regulatory compliance: Establish a central repository for valuable and auditable documentation about each IT services for efficient and rapid response.
  • Identify, isolate and diagnose network issues: Empower help desk personnel to rapidly respond to system performance complaints.

Symphion Managed IT solution is available now and is backed by Symphion's 30-Day Money Back Satisfaction Guarantee. Pricing for IT Blueprint is based upon network/asset size and starts for as little as $2599.00.

About Symphion
Since 1999, Symphion has been a leader in the enterprise technology field. Symphion started as a specialty systems integrator and end to end architecture provider designing and delivering enterprise architecture and enterprise application integration solutions for clients such as the world's largest system integrators. As a designer and manufacturer of cutting-edge Symphion-implemented and delivered enterprise IT management software and solutions, Symphion uniquely understands that IT professionals need immediate measurable results and available, accurate and affordable enterprise IT knowledge. Symphion designed its high-impact managed solutions to serve the needs of the IT professional -- and to do it with the highest level of customer service. As the industry's first fully Managed CMDB and IT Service Mapping solutions provider, Symphion is quickly becoming the provider of choice in healthcare, education and many other industries. For more information visit:

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