Syntellect Inc.

Syntellect Inc.

May 18, 2011 05:00 ET

Syntellect Presents the Support Manager of the Year at the UK Call Centre Management Association Awards

READING, UNITED KINGDOM--(Marketwire - May 18, 2011) -

Editors Note: There is a photo associated with this release.

Syntellect Inc., a global leader in contact centre and telephony self-service software solutions, was pleased to sponsor and present the Support Manager of the Year 2011 Award at the prestigious UK Call Centre Management Association (CCMA) Gala Award Dinner.

This key industry event was held at the Palace Hotel in Manchester on the 12th May, attended by over 350 contact centre professionals.

"Syntellect was proud to sponsor the CCMA awards which recognise innovation and excellence among call centre, helpdesk and customer service staff across the UK," says Andy Clune, Managing Director of Syntellect. "This focus reflects Syntellect's commitment to developing innovative contact centre solutions that deliver an exceptional customer experience."

"Syntellect has a recognised pedigree in the contact centre industry so we were delighted that they sponsored the Support Manager of the Year award", explains Ann-Marie Stagg, Chair of the CCMA. "This category recognises the dedication and immense contribution that support managers provide to their organisations."

Andy Clune presented the Support Manager of the Year 2011 award to Duncan Smith, Business Intelligence Administrator at Stellar UK for his unique iQ concept. The solution has been operational for over 2 years and has proved invaluable to the business for decision making and ensuring service levels.

On receiving the accolade, Duncan Smith commented, "I was honoured to receive the award. Stellar has a reputation for quality, so I think this emphasises our commitment to providing exceptional service across the business."

Andy Clune further commented, "Duncan Smith has done a fantastic job at Stellar UK and it was a privilege for Syntellect to give him the industry recognition that he deserves."

Syntellect's contact centre solutions help organisations across the world reduce costs, improve efficiencies and solve business problems through a strategic balance of interaction management software and unrivaled support. Syntellect solutions help deliver a superior customer experience that builds value and develops long-term customer relationships.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalised service that values their preferences from the way they contact a business to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

About CCMA

Formed in 1994, the Call Centre Management Association (UK) is an independent, not-for-profit organisation run on a voluntary basis by working call centre professionals. The association believes that the key to quality employment lies in promoting managerial excellence by helping to develop individuals with the vision, expertise and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.

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