Syntellect Inc.

Syntellect Inc.

April 19, 2011 05:00 ET

Syntellect Sponsor the Support Manager of the Year at the UK Call Centre Management Association Awards

READING, UNITED KINGDOM--(Marketwire - April 19, 2011) -Syntellect Inc., a wholly owned subsidiary of Enghouse Systems Limited (TSX:ESL) and a global leader in contact centre and telephony self-service software solutions, has announced that it is to sponsor the UK Call Centre Management Association (CCMA) Support Manager of the Year 2011 Award. The winner will be announced at CCMA's sixteenth annual Awards Gala dinner on the 12th May 2011 at the Palace Hotel in Manchester.

The CCMA Awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK. The Awards endorse best practices, reward innovation and promote excellence within the contact and call centre industry. Syntellect's comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions.

Syntellect is delighted to be supporting the CCMA Awards, which has a strong focus on supporting service excellence, and reflects Syntellect's commitment to developing innovative solutions that deliver an optimal customer experience.

"The CCMA awards are the pinnacle of the contact centre industry's calendar and we are proud to be invited to sponsor this prestigious event," says Andy Clune, Managing Director at Syntellect. "We have been providing solutions to organisations that value customer service and the customer experience for over 20 years, which is why we feel it is so important to honour the individuals who go the extra mile for their organisations and their customers."

Ann-Marie Stagg, Chair of the CCMA, further commented, "Syntellect has a recognised pedigree in the contact centre industry so the Call Centre Management Association (UK) are extremely excited that they are sponsoring the award category for Support Manager of the Year. This award recognises the dedication and immense contribution that support managers provide organizations across the UK, and it is a great opportunity for Syntellect to give them the industry recognition that they deserve."

Syntellect's contact centre solutions help organisations across the world reduce costs, improve efficiencies and solve business problems through a strategic balance of interaction management software and unrivaled support. Syntellect solutions help deliver a superior customer experience that builds value and develops long-term customer relationships.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalised service that values their preferences from the way they contact a business to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

About CCMA

Formed in 1994, the Call Centre Management Association (UK) is an independent, not-for-profit organisation run on a voluntary basis by working call centre professionals. The association believes that the key to quality employment lies in promoting managerial excellence by helping to develop individuals with the vision, expertise and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.

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