GE Factory Service Appliance Repair
NYSE : GE

GE Factory Service Appliance Repair

June 21, 2012 06:00 ET

Taking Appliance Service to the Next Level

GE Appliances NewFi Technology Optimizes Diagnoses and Repairs

LOUISVILLE, KENTUCKY--(Marketwire - June 21, 2012) -

Editors Note: There is a photo associated with this press release.

GE (NYSE:GE) appliances keep getting smarter, as evidenced by the new GE French door bottom-freezer refrigerator, which boasts such electronics-rich features as an in-door water dispenser with Hands-free Autofill technology. A similar transformation is taking place with the tools GE service technicians use to conduct preventative maintenance, appliance tune-ups and repairs.

The New Field Inspector system (or NewFi) launched in 2012 by GE Factory Service, gives GE Appliances service technicians the repair technology to make more accurate assessments and diagnoses of possible performance issues.

NewFi allows GE Appliances service technicians to connect laptop computers to the electronic controls of new GE Appliances products and gain access to a wealth of diagnostic data. Armed with this information, the technician can quickly identify failing or failed parts. This technology not only leads to faster and more accurate service, it also pays dividends for the consumer.

"This technology gives the technician precision and accuracy to immediately identify a faulty part and reduce time in the customer's home," said a GE Appliances technical training manager. "And there's a direct correlation between shorter service calls and customer satisfaction."

GE Appliances service technicians had to spend a lot more time troubleshooting the appliance prior to the introduction of NewFi. While using the best diagnostic tools available at the time, service technicians still had to make assumptions about which parts could need replacement - assumptions that could lead to multiple service calls, reduced customer satisfaction, and increased service costs.

In addition to less-invasive service calls, NewFi is also helping GE Appliances engineers develop the next generation of products, as NewFi transmits diagnostic information that engineers can use to boost product reliability and analytics that can be used to better optimize part performance.

The NewFi system is just one of many innovations developed by GE to enhance and improve appliance repairs. The company's automated truck routing system and truck parts stock program have greatly reduced the amount of time required to obtain replacement parts.

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About GE Appliances

GE Appliances is at the forefront of building innovative, energy-efficient appliances that improve people's lives. GE Appliances' products include refrigerators, freezers, cooking products, dishwashers, washers, dryers, air conditioners, water filtration systems and water heaters. General Electric (NYSE:GE) works on things that matter to build a world that works better. For more information on GE Appliances, visit www.ge.com/appliances.

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