SOURCE: Talisma Corporation

July 18, 2007 08:00 ET

Talisma Achieves Record Revenue for First Half of 2007

Customer Interaction Management Leader Releases Latest Product and Wins Major Industry Awards

BELLEVUE, WA--(Marketwire - July 18, 2007) - Talisma® Corporation (www.talisma.com), the leading provider of Customer Interaction Management (CIM) solutions, today announced that it achieved record revenue in the first two quarters of 2007 while recording greater than 25% global bookings growth. The latest companies to join Talisma's rapidly growing customer base include, Bluepulse, Capital IQ, CPW Broadband Services Ltd, Enterasys, Moli, NHC Systems, PGA of America, Penn State University, Riptown, Thermo Fisher Scientific, and Thomson Prometric.

The second quarter of the year saw Talisma release CIM 8.0, the latest version of the innovative customer service, sales, and support suite that empowers businesses to deliver an exceptional customer experience. Talisma CIM 8.0 incorporates numerous enhancements that help companies increase revenue and improve customer service, including expanded proactive capabilities in Talisma Chat and in two newly released products, Talisma Campaign and Talisma VoIP.

Along with its record growth Talisma won numerous industry accolades including the Customer Inter@ction Solutions Magazine 2006 Product of the Year, KMWorld Magazine 100 Companies That Matter in Knowledge Management, CRM Magazine Service Leader Award, SSPA Innovator Award, American Business Award (Stevie) finalist. Additionally, Talisma was named a leader in Interaction-Centric Customer Service Management Software in the Forrester Wave™: Customer Service Management Software, Q2 2007.

Talisma also expanded its global presence by opening offices in Germany and Hong Kong. Besides adding the new locations, Talisma continues to invest in its support and engineering teams, and hire new employees throughout the company in order to support its dramatic growth.

"Coming into 2007 we challenged ourselves to build upon the previous year's momentum and further establish Talisma as the industry leader," said Dan Vetras, President & CEO of Talisma. "Halfway through the year we are extremely satisfied with our results as we continue to exceed customer expectations, win new business, and achieve record revenue."

About Talisma

Talisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional customer experience. Talisma's proven products help customer service and support organizations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base. Talisma has more than 850 customers globally including Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Comcast, Daimler Chrysler, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Florida State University, Siemens, Sony, Sprint, Ohio State University, VeriChip Corporation, and the U.S. Department of State. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit www.talisma.com.

Contact Information

  • For further information, please contact:

    Kellen Davison
    Talisma Corporation
    425-688-3888
    Email Contact

    Tris Clark
    Wildfire
    +44 (0) 20 8339 4427
    Email Contact

    Nagarjun K
    Talisma Corporation
    +91-80-23613377
    Email Contact