SOURCE: Campus Management

Campus Management

May 04, 2016 12:39 ET

Talisma Announces Launch of Digital Customer Experience Platform

Solution Augments Talisma's Omni-Channel Customer Experience Capabilities

BANGALORE, INDIA--(Marketwired - May 04, 2016) - A leading provider of customer experience solutions, Talisma Corporation Pvt. Ltd., has announced the availability of its Digital Platform for managing the customer experience. The solution is a configured product that helps service providers integrate their diverse customer service initiatives on a single platform to render a unique, engaging and differentiated experience. It comes with a framework of analytics that powers productivity enhancements through actionable intelligence for enabling measured engagement outcomes.

In a world where digital engagement is defining the contours of customer engagement, Talisma Digital Platform can serve as an enabling solution for meeting soaring customer expectations. The platform delivers multiple benefits including the ability to track and engage customers across a variety of communication channels with accuracy, measure engagement effectiveness and collect and act on real-time feedback. It can be used in a modular or integrated manner.

Service providers can use Talisma Digital Platform to acquire and retain customers, leverage innovative service models and establish closer relationships with customers by understanding their needs better. With increasing competition for the customer's wallet share, Talisma Digital Platform works across the lifecycle of customers leveraging the customer experience as a strategic differentiator and loyalty builder for service providers.

"This launch marks a major milestone for Talisma Corporation. Talisma Digital Platform is a product that is designed to deliver an unprecedented level of customer experience in a digital context relying on our two decades of experience across industry verticals," said Rajendra Mruthyunjayappa, Managing Director, Talisma Corporation. "It is an outcome of Talisma's ongoing investment attention in bringing out the best experience contexts, strategies and tactics as well as raising the customer service bar across industries."

About Talisma Corporation Pvt. Ltd.

Talisma Corporation Pvt. Ltd., is a leading provider of Customer Experience Solutions for a wide range of industries. Talisma Digital Platform enables organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. Our solutions improve customer satisfaction by integrating the power of email, phone, chat, SMS text messaging, portal, social media, instant messaging and Web self-service with a robust and mature Web services platform, comprehensive analytics, and an intelligent CRM solution. Talisma serves a variety of industries through its vertical solutions, including financial services, travel and leisure, government, retail, business process outsourcing (BPO), and manufacturing.

Talisma also delivers a combination of advisory/consulting and services support under one roof to enable enterprise level customer experience transformation initiatives.

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