Taxpayers' Ombudsman

Taxpayers' Ombudsman

December 20, 2010 07:00 ET

Taxpayers' Ombudsman Recommends Improvements to Child Tax Benefit Administration

OTTAWA, ONTARIO--(Marketwire - Dec. 20, 2010) - The Taxpayer's Ombudsman, Mr. J. Paul Dubé, today released a special report recommending how the Canada Revenue Agency (CRA) can improve the administration of the Canada Child Tax Benefit program.

"My office has received many complaints from benefit applicants and recipients that the CRA does not always provide information about their eligibility requirements that is clear, accurate and timely," said Dubé. "This makes it difficult for claimants to understand what is required from them in order to receive the benefits to which they are entitled."

The Canada Child Tax Benefit is a monthly payment made to eligible families to assist them with the costs of raising children under the age of 18. The program is administered by the CRA.

In his second special report entitled "Proving Your Status," the Taxpayers' Ombudsman has concluded that the CRA's documentation requirements are a challenge for Canadians who receive or wish to apply for the Canada Child Tax Benefit. In some cases, if the CRA is not satisfied with their proof of status, their benefits may be cut off causing financial hardship and stress.

"The recommendations in my report – Proving Your Status – should help the CRA improve the administration of the Child Tax Benefit and provide better service to Canadians," said Dubé.

The Ombudsman has a mandate to uphold the service-related articles in the Taxpayer Bill of Rights and to identify and investigate emerging and systemic issues related to the CRA's service to Canadians. Through identifying those issues that negatively affect taxpayers, and by making recommendations for improvement, the Ombudsman is enhancing CRA's accountability and providing taxpayers with assurance that they will be treated professionally and fairly.

"Proving Your Status" can be found at www.taxpayersrights.gc.ca.

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