Taxpayers' Ombudsman

Taxpayers' Ombudsman

October 08, 2010 06:00 ET

Taxpayers' Ombudsman's Second Annual Report Tabled in Parliament by the Minister of National Revenue

OTTAWA, ONTARIO--(Marketwire - Oct. 8, 2010) - The second annual report of the Taxpayers' Ombudsman, Mr. J. Paul Dubé, was tabled in Parliament today by the Honourable Keith Ashfield, Minister of National Revenue.

In its second year of operation, the Office of the Taxpayers' Ombudsman responded to over 5,000 enquiries, opened more than 1,200 files, and investigated over 200 individual complaints regarding the Canada Revenue Agency's (CRA) service.

The Taxpayers' Ombudsman is mandated to review service related complaints from taxpayers about the CRA, informing Canadians about their rights as taxpayers, promoting conformity with the Taxpayer Bill of Rights and identifying and reviewing systemic and emerging issues related to service matters. 

The work of the Office of the Taxpayers' Ombudsman has led to the resolution of hundreds of disputes between taxpayers and the CRA. According to the Annual Report 2009-2010, the CRA has already responded to the Ombudsman's enquiries and observations by making procedural changes for systemic issues including those revolving around the Canada Child Tax Benefit, the Allocation of Payments, and the CRA's policy on Access to Accountants' or Auditors Working Papers.

The Annual Report 2009-2010 can be found on the Taxpayers' Ombudsman's Web site at

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