-- Compliance focus: The need to reduce current risk levels posed by non- compliance with internal policies and external government regulations -- Cost reduction: The competitive pressure to reduce processing, administrative and auditing costs associated with expense reports -- Employee productivity: The organizational pressure to improve employee productivity and satisfactionThe top strategic action planned by almost 70% of respondents in this study is the adoption/improvement of technology to automate expense management processes. Enterprises are looking to automate the "back-end" of expense management. Among others, accounts payable personnel expressed concerns with manual methods -- lengthy reimbursement cycles, losses due to fraud, non-compliance to regulatory requirement and travel policies, and poor visibility into spending data.
-- Processing costs: while enterprises using fully automated processes have an average cost of $15 per expense report, costs for those using manual systems is more than double ($31 per expense report). A company processing 5,000 expense reports a month can save approximately $16 per report on processing costs. The result is a savings of $960,000 in one year. -- Approximately 70% of Best in Class enterprises are using one of the four automated methods for expense management (i.e., end-to-end solution, ERP provider, expense management software or outsourcing), compared to only 42% for all other enterprises.Additionally, respondents showed significant interest in using certain features that expense management systems provide, such as: on-demand access, hotel e-folio data integration, ability to use mobile devices, and receipt fax imaging. For a complimentary copy of this report, made available with support from American Express, IBM, Infor, InterplX and Spendvision, please visit: http://www.aberdeen.com/link/sponsor.asp?cid=3903 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Contact Information: Media Contact: Vishal Patel Aberdeen Harte-Hanks (627)854-5245 vishal.patel@aberdeen.com