SOURCE: TecDirect

January 18, 2011 11:36 ET

TecDirect Helping VARs Deliver Field Services More Economically With Greater Efficiency

The No-Cost, Self-Service IT-Resource Site Reduces Cost of Sub-Contracting Work to Meet Customer Requirements

CHICAGO, IL--(Marketwire - January 18, 2011) - TecDirect, the online, no-cost, self-service site featuring access to more than 8,000 IT field technicians, today announced its first-year results. Over the course of the past 12 months, the site has doubled its client base and work-order volume with many new clients turning to TecDirect after working with competitive services. Since its launch in January 2010, TecDirect has helped technology solution providers identify technical professionals throughout the U.S. that can deliver on-site services to end-user customers.

"We utilize TecDirect because we can access reliable IT staff in nearly every zip code throughout the USA," said Luke Ford, CEO of My Computer Works, an Arizona-based provider of personal computer support for small businesses and home consumers. "In addition, the work order routing fees are significantly less then alternative sites where we find many of the same technicians. TecDirect is also easy to work with, and the staff is attentive to our needs."

The success of TecDirect has been driven by its ability during the first year to connect IT solution providers with technical professionals in less than 15 minutes on average each time a new support request is submitted. TecDirect resources also resolve support issues for an average of $95 per incident compared to other online resources that average as high as $130 per incident.

"One of the things we like best about TecDirect is that we can interview candidates before assigning them to a work order," Ford said. "We thus have a choice on which candidate performs the work rather than being forced to work with the first one to respond, which is the approach other online services follow. TecDirect provides three candidates so we can pick the best one to meet our customers' needs."

About TecDirect

TecDirect was spun off in 2010 by its affiliated partner, Smart Source Inc. TecDirect is a forever-growing online database of 8,000 field technicians ready to serve clients in nearly any zip code throughout the USA and features a range of technology capabilities: PC repair, printer repair, equipment installation, equipment set up, trouble shooting, POS, networking, wireless, and cabling. TecDirect is marketed exclusively to solution providers, original equipment manufacturers, system integrators, hardware VARS, computer service companies and independent IT firms, which can access the service for free. Buyers simply create and route work orders to registered technicians, find the right technician, negotiate the rate, and quickly receive onsite support. For more information, visit

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