SOURCE: Technology Advisors

Technology Advisors

September 15, 2015 10:46 ET

Technology Advisors Debuts Public Sector 311 Solution at ICMA 2015

Mobile 311 Simplifies and Enhances Citizen Engagement

CHICAGO, IL--(Marketwired - September 15, 2015) - Technology Advisors Inc. (TAI), a leading provider of Customer Relationship Management (CRM) solutions, will debut its 311 solution including its Citizen mobile app for the public sector at the September meeting of the International City/County Management Association (ICMA). TAI developed the 311 application as a tool for federal, state, and local governments to enhance citizen engagement. Its 311 application is built upon the Infor CRM platform.

This system creates new levels of accessibility for constituents by simplifying how they interact with their local government. Problems reported through the mobile app are routed to the correct departments and users are notified of the progress of their request as it is resolved. A multi-channel, integrated approach creates a structured process for municipal follow-up, while increasing response time, streamlining the documentation process, improving accountability and building trust among citizens.

"We are excited to bring a long standing industry solution to help local governments," said Sam Biardo CEO and co-founder of Technology Advisors. "We feel that the changing technology landscape brought on by mobile technology can now help citizens interact with their local government in a simple and familiar way."

The market for municipal interconnectivity is growing with the recent "smart cities" movement, and has already gained traction in some of the nation's largest metropolises. The 311 CRM system opens two-way communication between governments and citizens using a single, open database. Citizens access community updates, problem reporting, case management, service alerts, license requests, and other municipal information.

TAI will highlight and demonstrate its 311 CRM at ICMA booth #819 in Seattle, WA, from September 27-30. For more information on Technology Advisors visit www.techadv.com.

To learn more about 311 CRM technology, visit www.311news.com.

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