Telax Hosted Call Center

March 10, 2011 11:40 ET

Telax Becomes Approved Vendor to All Levels of U.S. Government

North American leader becomes first hosted call center provider on GSA's IT Schedule 70

TORONTO, ONTARIO--(Marketwire - March 10, 2011) - The U.S. General Services Administration (GSA) has awarded Telax Hosted Call Center a Federal Supply Schedule contract, thereby making the North American leader in hosted call center solutions an approved vendor to all levels of government in America.

As a result of the contract, Telax now becomes the only hosted call center provider on the GSA's Information Technology (IT) Schedule 70, which grants American governmental entities access to IT items, services, and solutions.

"It's a great honor and opportunity to be awarded this GSA Federal Supply Schedule contract," said Telax founder and CEO Mario Perez. "Our solutions have already been proven to be a great fit for government environments. We're continually evolving to meet the needs and challenges specific to our public sector clients."

The contract will provide federal, state, and municipal governmental bodies in the U.S. with a direct channel to access Telax's services. Telax's widely adopted contact center solutions are now available for purchase through GSA Advantage, the U.S. regulator online purchasing service.

While the award represents a major measure of potential future success for Telax, the automatic call distribution (ACD) leader has always had a strong public sector presence. Telax provides the contact center solution for the GSA's own fleet services administration department and the Office of Court Construction and Management of the Administrative Office of the Courts of California recently selected Telax as a services provider of choice.

CEO Mario Perez also takes pride in the fact that Telax is the only hosted call center provider in North America to deliver solutions on the basis of firm-fixed prices (FFP), a common prerequisite for many government contracts. Because they are delivered through a cloud-based model, Telax solutions are able to leverage existing equipment and require no capital expenditure.

"The public sector is under a lot of pressure to encourage efficiency while maintaining high standards of service quality," explained Perez. "By leveraging a cloud-based model, we deliver a solution that enables organizations of all sizes to walk that fine line with confidence. We are part of a paradigm shift in public sector service delivery – Kundra's recent Cloud First policy is a concrete example of that."

About Telax Hosted Call Center:

Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news

Contact Information

  • Telax Hosted Call Center
    Koray Parmaks
    VP Marketing
    +1 (647) 277-1020