SOURCE: Telax Hosted Call Center

February 09, 2015 09:00 ET

Telax Changes Leadership; Maintains Company Ethos

Leading North American Cloud Contact Center Solution Provider Is Pleased to Announce Koray Parmaks as the New CEO

TORONTO, ON--(Marketwired - February 09, 2015) - Koray Parmaks, the marketing & client services executive that led Telax to eight years of record revenue and growth, will succeed founder Mario Perez as CEO.

A proven leader and entrepreneur with 17 years industry experience, Koray founded his first company Boxpilot, an innovative high technology marketing solution, while attending the University of Toronto. Inspired by the high-performance, values-based culture at Telax, Koray's passion to learn and grow value for clients led him to the owner/president management program at the Harvard Business School.

When discussing his new role, Koray emphasized that Telax is not a conventional firm: "We operate in flat teams with a 'leader-leader' model that inspires every TeamTelax member to take ownership of our client's results and our company goals." Koray asserted that his primary responsibility is to serve Telax's mission of empowering its clients to build trusted relationships with their customers by elevating their contact centers into a strategic asset.

The Telax mission dates to its inception when founder and "first techie" Mario Perez stretched the limits of technology to improve customer care operations by pioneering one of the first cloud contact center platforms. "The growth we're experiencing is just terrific right now," said Mario Perez. "With this transition, I'll be focused on our technology platform to maintain our pace of innovation and the superior outcomes we deliver for our clients and partners during this unprecedented growth."

"It's a very exciting time, we've listened to the market and guided by our vision built fantastic new capabilities and connected with amazing partners, all to further enhance our ability to serve our clients," said Koray Parmaks. "And with Mario continuing to lead our technical evolution, we're extremely well positioned. Sky is the limit and I'm accountable every day to ensure the path is clear for our team to fulfill our mission and keep doing great, meaningful work." 

About Telax 
Telax Hosted Call Center provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybody's Happy. ™

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Contact Information

  • Telax Hosted Call Center
    Fahad Muhammad
    Marketing + Brand Management
    647-277-1105
    fahad@telax.com