SOURCE: Aberdeen Group

Aberdeen Group

August 06, 2009 13:30 ET

Telecom Lifecycle Management Reduces Global Costs by 25%

Global Enterprises Strategically Implement Inventory and Expense Capabilities

BOSTON, MA--(Marketwire - August 6, 2009) - New primary research from Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), describes how multinational companies slash their telecom and network costs by 25% or more. Global Telecom Lifecycle Management: Cost-Cutting Solutions for Europe, Asia Pacific, and the Rest of the World shows the top challenges that global companies face in managing their communications investments. Based on these challenges, the research shows organizations how to improve telecom management practices based on geographies and current expense performance.

"As companies have become more global and more geographically dispersed, communications tools and deployments have become vital to the health of the enterprise," said Hyoun Park, telecom and unified communications research analyst, Aberdeen. "To afford the increasing need for collaboration during a global recession, these firms have had to balance cost, compliance, and visibility concerns with the need to maintain employee productivity and uptime all over the world. Through a mature Telecom Lifecycle Management solution, these companies can improve employee communications while reducing their expenses."

This report is designed for companies that manage telecom expenses, contracts, service orders, and procurement issues across geographic borders. As Telecom Lifecycle Management has evolved to meet global demand, companies must meet the compliance and cultural challenges of managing telecom and networks in Europe, Asia, the Middle East, Latin America, and Africa. In addition, each continent has different technology adoptions and management to provide additional challenges. This report defines how companies gain the centralized visibility and control necessary to maximize savings and improve communications capabilities.

A complimentary copy of this report is made available due in part by the following underwriters: TNT Expense Management and Quickcomm. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=6057.

Visit Research.Aberdeen.com for additional access to complimentary Information Technology Research.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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