SOURCE: TeleMate.Net Software, LLC

TeleMate.Net Software, LLC

October 06, 2010 16:11 ET

TeleMate.Net 6th Generation Call Management Platform Released, Providing Greater Visibility Into Voice Networks and Accelerating VoIP Deployments

TeleMate™ Unified Call Management Version 6.0 Is Now Available, Enhancing Real-Time Voice Network Monitoring With Trend-Based Analysis and Notification Capabilities

NORCROSS, GA--(Marketwire - October 6, 2010) -  TeleMate.Net Software, a global leader of call management and Internet security solutions, announced today the general availability of TeleMate™ Unified Call Management Version 6.0, featuring real-time voice data monitoring and event-driven network triggers. TeleMate™ UCM 6.0 allows organizations in all market verticals as well as government agencies greater visibility into Voice over IP (VoIP) and TDM networks, spawning a more proactive approach to voice monitoring with its introduction to alerts and notifications when network services are at risk.

"The rapid pace of VoIP acceptance as a mainstream communication solution has driven much of the extended features available in the new version," says John O'Reilly, President of TeleMate.Net. "Recognizing the shortfalls of legacy call accounting offerings, TeleMate™ UCM 6.0 bridges the gap of voice and data security by providing real-time insight into VoIP class of services supporting mission-critical business needs."

TeleMate™ UCM 6.0 provides a single framework as licensed software or as Software as a Service (SaaS), which facilitates network administrators' requirements to securely distribute sensitive call detail analysis to functional management supporting SLA audits, VoIP security, premise-based security, cost allocation and invoicing, and call center productivity. By centralizing call management, TeleMate™ UCM 6.0 accelerates voice infrastructure deployments and maximizes telecommunication investments.

One of the first customers to recognize the benefits of TeleMate™ UCM 6.0, Pitt Ohio Express, a service organization revolutionizing the transportation industry, has been a TeleMate.Net customer for 13 years. Norman Tutino, Network & Telecom Manager at Pitt Ohio, states, "Telecommunications reporting is an important aspect of how Pitt Ohio tailors our business practices. TeleMate provides a flexible, hands free tool with reporting flexibility to address the needs of my organization and seamlessly supported our Cisco VoIP migration. Enhancements such as trend based reporting and event triggering of network processes are all features that make the product even better to use. Once again, TeleMate has raised the bar when it comes to reporting."

About TeleMate.Net
TeleMate.Net® Software is a global leader in voice and data network monitoring and security solutions, which provides cost effective, reliable, and feature-rich solutions to service providers, corporations, and federal, state, and local agencies, creating unprecedented visibility within their complex IT networks, and allowing customers to spend less time collecting and monitoring data and more proactive time managing their overall business. Since 1986, TeleMate.Net Software has evolved its core reporting technology, incorporating the latest advances in database, reporting, user-interface, and categorization technologies, to become the dominant force in addressing telecommunications administrators' core requirements for Unified Call Management. To contact TeleMate.Net Software, please visit our website at: www.telemate.net.

About Pitt Ohio Express
Pitt Ohio Express is a service organization revolutionizing the transportation industry. Adhering to their "We're Always There For You" signature commitment, PITT OHIO EXPRESS is dedicated to providing their customers with the best value in its Less-Than-Truckload (LTL), Truckload, Customer Solutions and Ground services. Headquartered in Pittsburgh, PA, PITT OHIO EXPRESS services the entire Mid-Atlantic and Mid-West regions. To contact PITT OHIO EXPRESS, please visit our website at: www.pittohio.com.

If you'd like more information about TeleMate Unified Call Management 6.0 or TeleMate.Net, please contact Tracy Johanson at 678.281.1243, email Tracy at tracy.johanson@telemate.net or visit TeleMate.Net at www.telemate.net

Contact Information

  • Contact:
    Tracy Johanson
    Phone: (678) 281-1243
    Email: Email Contact